"We entered the hotel with a 2-day confirmation booking at 7 p.m. when we arrived, the door was locked. By coincidence, the door was opened and another guest came out, thanks to it, we entered. The reception was closed. Our room card and password were left on the table. The restaurant was completely closed. There was no one with regard to the hotel. We were in difficulty because there were no hours of receipt and no information about this situation. We were like we were coming to an Airbnb, not the hotel. In this case, the website must be informed that the reception and restaurant service are closed after a certain hour. The hotel's work hasn't made us feel safe. We don't think we're going to stay again."