"On the morning of Saturday, January 6, 2024 we made a reservation online for the Rodeway Inn in Westminster, Ma. There was a storm approaching so we decided to stay in the area overnight so we could ski at Wachusett on Saturday and Sunday. We paid in full online (directly through the hotel's site), and when we arrived at 9:30pm, the front desk told us they didn't have any rooms available. They stated that the hotel was now a shelter. So, we had to scramble to find a new hotel in the area. Since we were two hours from home, and the snow had started, we paid almost $400 for a room at the Leominster Doubletree (which is a wonderful hotel). In addition, Rodeway did charge our card and we have not received a refund of the $130 paid. I'm not sure how they can accept paid-in-full and non-refundable reservations when it isn't a hotel. We weren't expecting a lot with this reservation (just needed a place to sleep), but we definitely weren't expecting this!"