We had a lovely stay here this weekend and everyone so polite, lovely to talk too as the hotel and spa were amazing! We certainly will be back. Beautiful surroundings. Fantastic food and drinks 😀
From entering the Hotel till check out it was a very pleasant experience. The standards are excellent, my room was so comfortable and the sport complex just fabulous.
Good location, No room service available. The location is good and accessible near the city centre but the room was not sound proof enough and there was noise from the surrounding street coming into room even at fourth floor which was annoying.
We were put in a very small room on the 3rd floor. The lift only goes to the 2nd floor. The lift that goes to the 3rd floor was marked out of order. We are both in our late 70s and had to carry our bags along a corridor and up about 40 stairs. No member of staff offered to help. As we were going to check out we noticed a member of staff using the lift to the 3rd floor.
Beautiful hotel around the corner from Beamish site,very clean,room good size with bath and shower, food and drink beautifully presented,staff superb, walking paths for all capabilities of you want a stroll
ゲゲストA very pleasant stopover stay on a journey north. Plenty of car parking, food was good (we got a great deal on a 3 course set menu for £20), cooked breakfast was really tasty and cooked fresh to order, the grounds and setting were lovely.
ゲゲストFrom entering the Hotel till check out it was a very pleasant experience. The standards are excellent, my room was so comfortable and the sport complex just fabulous.
ゲゲストI have been to Hartlepool many times in the past stayed in different places over the years but the Grand Hotel I liked nice staff spacious rooms location ideal I did come across one rude customer that was not very nice despite the staff doing g everything they could for her so I just had to tell her off fo being so rude definitely will stay again and also o e mention to the curry house in the same building excellent food and again nice staff
ゲゲストAbsolutely spotless and finished to a high standard. Decor is modern and appealing throughout. Staff are helpful. Lovely restaurant and fantastic coffee served there. The only slight issue I would say, is that you can hear guests in the next room very easily and this isn’t desirable for obvious reasons. We sadly ended up with very noisy guests in the room next to us the first night we stayed and this caused considerable disruption to our sleep pretty much all night. Saying this, we didn’t notify the staff though (so they may have been able to help) as there was no phone in the room. The next night was fine and completely silent so this would be dependent on who you have staying near you.
ゲゲストAmazing hotel, perfect location for shopping at the Metro Centre. Fantastic breakfast with good quality ingredients. Also a steam room and swimming pool. The price was really cheap, considering everything on offer. Highly recommended for a short stay.