ゲゲストWe stayed for 1 night for a special occasion. On arrival we were told that the spa was closed for an event which was very disappointing as I booked this hotel because of the spa & had planned to use the pool & sauna. This should gave been communicated at the time of booking. The building and grounds were impressive but on arrival our featured superior room was freezing cold. The reception turned on the heating at our request but this should have been done hours before our arrival given that it was 8 degrees outside. We sat for an hour in the room with our coats on before asking for a portable heater due to the radiators being only lukewarm. The room never really got warm & when we came back from dinner at 9.15 the heating had been turned off again & we had to ask for it to be turned on again. The food in the restaurant was very good & the servers were lovely but unorganised. We planned to have a drink in the hotel bar but it was so cold that it was empty and not comfortable to stay. I heard kore than one staff member complain about the cold in the hotel. What could have been a very pleasant stay was spoiled by the cold. Unfortunately, we will not return.
ゲゲストNeeded convenient stopping point from Surrey to Chestefield, one night, for a funeral. Location ideal. Despite proximity to M1 itself, road noise was not excessive. Receptionist was really welcoming; gave me a choccie bar and bottle of water. You can stroll to the services for Mcdonald's or Costa - and WH Smith etc, (if open). . The overall decor is a bit 'tired' but everything was clean, bed fresh, coffee/tea facilities. Would have preferred the radio to be fitted by the bedside not table across the room (!). Freeview TV quite adequate for one night........ Bedroom was huge (guess it would double up as a family room at times) - and possibly I could have taken my dog with me, in which case the extra space was great.
For functionality cannot fault.
MMark CockingWas really impressed with the palace hotel. The grounds look stunning as we arrived. The hotels grand entrance was beautiful and the lady on reception was very welcoming. The decor throughout was amazing. The rooms were lovely and clean with everything you could need, coffee, tea, iron, hairdryer etc. Lovely staff couldn't do enough for us. Thanks for a lovely stay.
PPinkFrom the outside, the hotel makes a charming first impression with its elegant façade, ornate balconies, and a warmly lit lobby that exudes a sense of old-world charm. The check-in process is smooth, and the staff are courteous and eager to help.
The room was clean and spacious, the décor is a bit dated but it adds a character to the place and I like it. The only small issue was, there’s no window only a door to the balcony which is locked and we cannot access it making the room stuffy.
Also, it was difficult to relax or get a good night’s sleep due to a noise of exhaust fan in the bathroom throughout the night.
The bed was comfortable and having an iron was a bonus.
Will I stay again? Definitely.
ゲゲストStayed for two nights in this beautiful country hotel. A very warm welcome on arrival and then shown to a beautiful large room, The Kedleston. It had everything you could wish for and a very comfortable bed. I was staying to visit relatives nearby but it would make an excellent base for exploring the area. Kedleston Hall, National Trust is on the doorstep and a must to visit. Breakfast was freshly cooked and delicious, I didn’t eat in the evenings but the menu looked really good and if breakfast was anything to go on it will be fabulous. I will definitely return to stay and also take my family to the restaurant. Thank you to all your excellent staff for a very enjoyable stay.
ゲゲストThe hotel itself was very nice. The room was large and comfortable (maybe too warm at times). The room facilities and freebies and bathroom was very nice and felt quite luxury. The hotel is in a natural and beautiful area where you can go hiking around it on trail, and there is a pub next door. The breakfast was lovely with varied choice. The restaurant for dinner was expensive but served great food. Parking wasnt much of an issue which made things easier. All in all a great experience, and the value for money was brilliant. My only downside was that its difficult to travel anywhere without a car from the hotel. No complaints otherwise.
ゲゲストThe place was nice and simple. Very good location near the station and not far from the city centre. Good value for money if you are looking for somewhere to stay for a few nights. Staff were pleasant.