Very clean, new, every essential i need available. Water just outside , very convenient, fast check in out process. Location superb. Have shuttle to mall and terminal . It was immediate , so good. It was raining and separate occassion I was on low blood sugar to go terminal with my bag so i requested shuttle. Great pick up. Storage available, no hassle. Im 5/5 satisfied. I check out late upon request , its allowed , nice. Room has vibrant colors , nice sea view too.
Very pleased to have found a nice hotel in the Penuin area, and smack next to the Grand Batam Mall as well.
Check in was very quick and fast, and we were in the rooms within 5-7 minutes of checking in. We got a twin room with south facing windows which was nicely equipped with international plugs and well thought out room lighting modes on the control panel. Airconditioning was good and toilet ventilation was also pretty decent.
I used the gym which was nicely equipped for weight training as well as some cardio machines, and the pool was pretty nice.
Beds were comfortable and I had a great sleep.
Some areas for improvement in the housekeeping area:
1. There were oil stains on the room windows that was not cleaned for the duration of our stay (likely from previous guest pressing his/her face against the window)
2. The tissue box on the bathroom counter needs a re-think, as there's a hole on the bottom, the tissues get soaked when water splashes out of the sink onto the counter
3. Water pressure for the sink needs to be adjusted, it's too strong and splashes all over to the unsuspecting user
4. Shower pressure was good but the shower head was split open (did not affect the functionality)
All in all, very nice and I would stay here again and would recommend it to my friends as it's probably the nicest hotel in the area currently.
My gf and me stayed here for our Batam trip last weekend. When we first entered our non-smoking room, there was a twinge of vape smell lingering in the air.
The room was well spaced out with many useful amenities such as furniture, drinking water, kettle, etc. I find the wall shelf by the TV a nice and useful addition. Our TV doesn’t have Netflix but carry some local channels as well as CNA. Although the few electrical sockets in the room are universal adaptors, they feel a bit loose when plugged in. Aircon and bathroom amenities such as water pressure and hot shower all work smoothly.
Our window overlooks the immediate neighbourhood and the room is relatively quiet throughout the stay. Sadly, I didn’t use their Wifi so can’t really comment on that. The hotel’s breakfast buffet had limited variety but the quality was good. The hotel is also at a convenient location within walking distance of two big malls, so plenty of food and entertainment!
All the staff we encountered in this hotel was super friendly and helpful. We only had one keycard given to us during check-in so when I was accidentally stuck downstairs without a card, the lady at the concierge quickly made me a new one so I could get back to my room. The day after checking out of the hotel, I realised I lost my beloved earpods and whatsapp-ed the hotel in the slim hope of finding it back. Within minutes, I got a message from the concierge, accompanied with a picture of my lost item! I shall definitely return to stay with them again very soon ^^
ゲゲストMy stay at the hotel was very pleasant; all the staff are friendly and provide excellent service ❤️🎊🍻. I want to point out three things I noticed: 1. A glass door for the shower area in the bathroom would be helpful. 2. The toilet needs an exhaust fan because I couldn't find one. 3. The breakfast could offer better options; while it's good, adding more variety and improving the choices would be beneficial.
SShah Guerriero del CoraggioIf anyone wanna have the most comfortable stay in Tanjung Pinang, this is the hotel!
Room is big, wifi is strong, the breakfast has a lot of varieties and with different menus each day.
The TV even have Netflix & Youtube!!
The staff are very accommodating & kind.
Hotel is very strategic, very near to the ferry terminal & easy to get around the city centre.
Will definitely come back here again. Thank you!