Its the little things that count. The staff were amazing, so helpful and nice.
Our room had a mural of a bear on the wall that just added that special touch.Great place to stay.
지어진지 얼마되진 않았는데 방도 깔끔하고 넓고 한국방송 KBS WORLD도 나와서 좋고, 알라토 광장에 10분정도 걸어가는 공원 숲이 있어 위치도 좋습니다.
하지만 아쉬운건 TV화면이 중간에 끊기고, 마지막날 조식을 먹었을때 음료 먹을 컵이 부족한게 아쉬웠습니다.
조식때 먹을 컵 많이 확보했으면 좋겠고, TV 점검도 했으면 더 나은 숙소로 재방문할 마음이 있을거 같아요..
개인적으로 재방문 할 의향이 있어요
리셉션 직원분들 친절합니다~!
Best hotel we have stayed in throughout our trip across Central Asia. The location is central, close to everything, there are several supermarkets in the neighbourhood. When the sky is clear, you can even see the mountains from your room, it’s beautiful. Everything was great and the people who work here are so nice and helpful. Regarding the laundry however, we appreciate the fact that it is free and that they have someone doing it for us, but we would have preferred a self-service laundry where we can do it ourselves as they didn’t even fold or dry our clothes, they just dumped them in a bag, all wet and crumpled. We were told that the dryer was not working but they could’ve just hung the clothes on something and waited a couple hours for them to dry before returning them.
Also, we were told that the phone does not work yet in the room as the hotel is still new and that we could contact them via WeChat, unfortuantely we couldn’t download WeChat with our international phone numbers so we had to go downstairs every time we needed something. That being said, they were super helpful every time we needed anything. They even had a translator and a lovely man dressed as a military who kept welcoming us with a big smile and helped us whenever he was there.
We also liked the Chinese breakfast, it was hearty, diverse and comforting. They have all the amenities you could need, the room is clean and spacious with the comfiest beds and high quality sheets, slippers, bathrobes; the bathroom is spacious, cozy and practical and more importantly clean. There is also a bidet. They provide water, fruits, free laundry and whatever you need. You can use the microwave in the basement to heat your food and there's always tea, coffee and water. They also brought a mini fridge to the room after I left a comment about it, this was such a nice and thoughtful gesture, thank you! I have extended our stay several times as we needed to rest and I don't regret my decision.
SSarah H.Best hotel we have stayed in throughout our trip across Central Asia. The location is central, close to everything, there are several supermarkets in the neighbourhood. When the sky is clear, you can even see the mountains from your room, it’s beautiful. Everything was great and the people who work here are so nice and helpful. Regarding the laundry however, we appreciate the fact that it is free and that they have someone doing it for us, but we would have preferred a self-service laundry where we can do it ourselves as they didn’t even fold or dry our clothes, they just dumped them in a bag, all wet and crumpled. We were told that the dryer was not working but they could’ve just hung the clothes on something and waited a couple hours for them to dry before returning them.
Also, we were told that the phone does not work yet in the room as the hotel is still new and that we could contact them via WeChat, unfortuantely we couldn’t download WeChat with our international phone numbers so we had to go downstairs every time we needed something. That being said, they were super helpful every time we needed anything. They even had a translator and a lovely man dressed as a military who kept welcoming us with a big smile and helped us whenever he was there.
We also liked the Chinese breakfast, it was hearty, diverse and comforting. They have all the amenities you could need, the room is clean and spacious with the comfiest beds and high quality sheets, slippers, bathrobes; the bathroom is spacious, cozy and practical and more importantly clean. There is also a bidet. They provide water, fruits, free laundry and whatever you need. You can use the microwave in the basement to heat your food and there's always tea, coffee and water. They also brought a mini fridge to the room after I left a comment about it, this was such a nice and thoughtful gesture, thank you! I have extended our stay several times as we needed to rest and I don't regret my decision.
ゲゲストHello, hotel was okay, but I arrived late at midnight and they don’t have the service of concierge, no one helped me to bring my things up when I had stroller with baby and big luggage . So was a bit disappointed with the service and expected more for this level of hotel.
Breakfast was ok . Was enough things to choose and eat.
ゲゲストНе первый раз останавливаюсь в этом отеле. Приятный персонал. Тихо и спокойно. Чисто. Железная дорога не мешает. В прохладную погоду было тепло но немного душно.
ゲゲストDas Frühstück war abwechslungsreich mit viel Auswahl. Als Reisende habe ich mich wohl und sicher gefühlt. Die Rezeption war immer besetzt und freundlich. Im Hotelzimmer war es etwas laut durch Ventilatoren von außen, aber ich konnte das Zimmer wechseln. Gegenüber gibt es einen Supermarkt, viele Cafés. Ich bin sehr zufrieden!
ゲゲストОтдыхаем здесь уже не первый раз, руководство отеля молодцы уровень сервиса и качество отеля повышают и делают наш отдых приятным) видно что отель не стоит на месте а развивается. Номера чистые, полотенца, халаты, тапочки все необходимое в номере есть. Термальные источники, хамам, сауна, русская парная на дровах, холодная купель и большой бассейн все необходимое для отличного отдыха присутствует. Оборудовали сил зону с баром теперь можно заказывать еду и напитки не отходя от бассейна. Вообщем есть все для комфортного отдыха.