チュニジアスース県で、Wi-Fiのあるホテル

「Un bon Emplacement, mais le seul problème de l’hôtel, c’est l’entretien la climatisation qui marchait pas ni à la réception ni dans l’ascenseur. Le couloir pour aller au chambre est horrible avec un vieux tapis. Sinon les personnels est gentil. La bouffe au resto c’est basique pas plus.」

「We stayed as a group of 14 people across 6 rooms, so we experienced many aspects of this hotel. Unfortunately, while the hotel looks stunning from the outside, the overall experience was disappointing and nowhere near what you would expect from a 5-star property. In terms of service, it felt closer to a 3-star hotel. From the moment we arrived, the experience was underwhelming. We were charged for basic cold water and lemonade on arrival, which are complimentary at many hotels of this standard. Room service was extremely slow. Even simple requests such as sugar or coffee regularly took over an hour to arrive. There was no iron or ironing board in the rooms, and requesting one meant waiting several hours, only to be allowed to use it for 20 minutes before it had to be returned. Breakfast was average with limited variety, particularly for adults. The highlight was the freshly made omelettes, which were excellent. However, the dining experience was let down by tables that were not cleaned promptly and a lack of cutlery. If you needed additional cutlery, you often had to ask a waiter. It also appeared that service was noticeably better for guests who were giving tips, which created an uncomfortable feeling of unequal treatment. The swimming pool itself is beautiful, but even there the experience was frustrating. Many of the best sunbeds seemed to be effectively reserved for guests who tipped the staff. One of our rooms had a blocked toilet, and although it was reported, it should never have been an issue in a hotel claiming to be 5-star. The lighting throughout all the rooms was very dim, making them feel dark and rather claustrophobic after sunset. The bathrooms were outdated and poorly designed, and there was no hair conditioner provided, which is surprising for a hotel with swimming pools where guests frequently need it. The one area that truly stood out was the spa. We enjoyed the hammam followed by a full body massage, and it was easily the best part of our stay. I would especially like to thank Miss Huda, whose professionalism and excellent massage made for a genuinely relaxing experience. Overall, this hotel has the appearance of a luxury resort, but the service, facilities, and attention to detail fall well below the standard expected of a 5-star hotel. There is significant room for improvement before it can justify its rating.」

「Overall, it was a good experience. We had contacted before arriving asking for an early check-in due to traveling with a 2 year old, but no rooms were available. The room was brilliant, and they delivered a cot straight away when we got in there. The pool was great for the little one. Drinks were fairly prompt. When going back to the room, various appliances were not working. A quick word with reception, and someone was there immediately and fixed it all. Someone then came to check 30 minutes later (great service). Had room service. Mixed our order up but they came quick enough and apologized. Salad was tasty, but the jambon and cheese sandwich had no cheese. Breakfast had a good range. Fresh omelets were nice but wish I could have had fresh scrambled eggs.」

「Accueil chaleureux barvo a l'équipe」

「Je recommande, la gentillesse et l'amabilité. Très belle emplacement et très agréable. Je recommande merci à l'équipe qui travaille.」

「システムの不具合なのか、当初予約したタイプの部屋とは違うタイプの部屋に案内されました。 予約したタイプの部屋と違うことをお伝えして変更してもらいました。」

「Les chambres sont très propres l’accueil il était sympa la nourriture, il était moyenne mais grosso modo c’était trop sympa」

「這家酒店相對於el ksar來説，住客沒那麼多。 除了衹包早餐且早餐種類比較有限之外，個人認為這裡是哪哪兒都好。 酒店環境很好，莊園式，泳池水是暖的，傍晚去游泳在池子裏真的一點都不冷，很舒適！ 雖然酒店也有一定年頭了，但房間設計還是很有水平，美觀整潔，衞浴分離，燈光明亮，我真的給到一個大好評！！！！」

「This is the best hotel i have stayed in tunisa」

「Rien à redire, magnifique」