トルコアンタルヤ県で、Wi-Fiのあるホテル

The room was a good size and the beds were comfortable. Housekeeping was reliable, with fresh towels and bottled water provided every day. Breakfast offered a good variety of food, and items were replenished quickly by attentive staff. Unfortunately, there were numerous flies around the dining area and on the uncovered food, which significantly detracted from the experience. Room service was generally acceptable, although the quality did not reflect the prices charged. It felt expensive for what was provided and fell short of what I would expect from a four-star hotel. The complimentary shuttle bus to the beach was a welcome benefit. Unfortunately, my positive impression of the hotel changed dramatically midway through our stay. Shortly after room service had delivered our meal, I received a phone call asking me to come to reception. I was informed that because my room service bill was approaching £100, I needed to settle it immediately as I was considered a “high-risk” guest. I found this surprising and inappropriate, particularly as I had already paid for my accommodation in full before arriving. When I attempted to pay by card, I was told twice that my payment had failed. I was then asked to use another card, which I did. When I returned to my room to eat my now cold meal, I checked my banking app to understand why my first card had supposedly failed. To my surprise, I discovered that all three payment attempts had actually been processed, meaning I had been charged three times. I immediately returned to reception and showed staff the transactions on my banking app. Despite the evidence, I was initially told the payments had not gone through, that I was mistaken, and that everything would automatically correct itself once they balanced the accounts at the end of the day. The refund did not happen. The following day I returned to reception with the same evidence. Staff apologised and acknowledged that I had indeed been charged multiple times, assuring me that a refund would be processed. However, I was repeatedly told that the matter would be dealt with by the accounts department and that it could take up to 21 days for my money to be returned. As I was checking out today, four days after the duplicate charges were made, I had still not received the promised refund or the written confirmation that I had repeatedly requested. In an effort to resolve the matter privately before leaving, I also sent a polite WhatsApp message to the hotel outlining my concerns and requesting assistance. That message received no response. Most concerning of all, during the checkout process the same member of reception staff attempted to charge me again for the very same room service bill that had already been paid and had resulted in the duplicate charges. Had I not been paying close attention, I could easily have been charged yet again. If I had been travelling on a tighter budget, having hundreds of pounds tied up because of the hotel’s mistake could have had a serious impact on the remainder of my trip. What disappointed me most was not that an error occurred—mistakes happen in every business—but the lack of urgency, accountability and communication in resolving it. Overall, there were aspects of the hotel that we genuinely enjoyed. The reception team were friendly, housekeeping was reliable, and breakfast staff worked hard. Unfortunately, the handling of this financial issue completely overshadowed those positives. I have retained screenshots of the duplicate transactions, my banking records and my communications with the hotel. This review is an accurate account of my experience. If my refund is received promptly after my departure, I will happily update this review to reflect that. However, based on my experience, I cannot recommend this hotel until it improves both its payment procedures and its handling of customer complaints.

食べ物はお金に良い値でした。良いとビーチの隣にあると教えてください レセプションは親切でした

このホテルに泊まるのは今回が初めてではありません。いつものようにサービスは素晴らしいです。部屋を選んでもらい、実際に部屋を見て、一番気に入った部屋を選びました。朝には綺麗に掃除され、水も運んでくれます。景色はとても美しいです。朝食は良かったです。夕食は以前より質が落ちていて、このクラスのホテルにしては選択肢が少なく、むしろ貧弱です。スパは本当に気に入りました。スタッフ、特にロシア語を話さないスタッフはとても親切です（カザフスタンの女性​​は少し厚かましくて、少し残念でした）。プールサイドで寝転ぶのも気持ちが良いです。バルコニーには快適なラウンジチェアがあります。そして今回は、新しくて柔らかくて大きめのバスローブが用意されていました。なぜかシャワーキャップと歯ブラシと歯磨き粉はありませんでした。時々ある時とない時があります。ホテルの方からフルーツの盛り合わせとワインのボトルのお褒めの言葉をいただき、とても嬉しかったです。本当にありがとうございました。また必ず利用します。スタッフがリクエストに素早く対応してくれるのが嬉しいです。ロシア語を話せる人もたくさんいます。

Keyifli Bir Konaklama Corendon Playa Kemer’de güzel ve keyifli bir zaman geçirdik. Otelin genel atmosferi, hizmet kalitesi ve çalışanların ilgisi ***et iyiydi. Misafirperverlikleri ve emekleri için tüm ekibe teşekkür ederiz.

Жили в отеле с 24 по 27 октября, жили в одноместном стандартном номере. Номер маленький, но нам хватало, уборка проводилась каждый день, Брали с завтраком, завтраки хорошие ” Шведский стол”, все стандартно, но свежее и вкусное. Рекомендую кто будет выбирать, то окнами во двор, у нас были окна на улицу и ночью шумно, гуляют компании и звук машин очень слышно, но тут думаю претензии не к отелю.

市内中心部の便利なロケーション。24時間対応のフロント、親切なスタッフ。 しかし！部屋は古びています！家具や備品は古びており、改装が必要です。ヘアドライヤーはありますが、コードが飛び出している部品がいくつか組み合わさっています（誰かが壊したため、今もそこにぶら下がったまま、使えるのを待っています）。 価格、立地、そして柔軟なチェックイン時間で、これら全てを補うことができます。

長期滞在には適していません

Eşimle gittim ve beklediğimden daha iyi bir yer oldu sadece konum olarak biraz bana ters geldi onun haricinde kesinlikle içiniz rahat kalabileceğiniz bir yer

コンコルドは本当に素晴らしいですが、この場所を本当に特別なものにしているのは、何よりも人々です。到着した瞬間から、心からの温かさで迎え入れられ、スタッフ全員が気さくで親切、そして堅苦しくなくプロフェッショナルでした。美味しい料理と飲み物、そして最高のトルココーヒー。トゥレイ・バスデミールさんには、特別なお礼を申し上げます。彼女の温かいおもてなしと温かいおもてなしで、私たちの滞在がさらに特別なものになりました。またすぐに戻ってくるのが待ちきれません。

1階の豪華な広い部屋、暖炉、すべて写真のようです。カフェのテーブルの外ですが、観光客は邪魔しませんでした。スタッフは丁寧ですが、強制的ではありません。最初の要件に従って、服を掃除して着替えてください。旧市街の最も中心的な、とても美しい。すべてのモニュメント、港、アドリアンゲート、観光名所に手で配達されます。朝食は同じですが新鮮です。旧市街の通りを散歩するのは美しいです。たくさんのカフェ、お店、音楽、お土産があります。大好きです。