ゲゲストFeedback Following Our Recent Stay
Dear Management team,
I tried to enjoy the stay but there were items that were very unprofessionally done. In our toom the TV was on NO signal were i reported it 3 times and then i gave up. Bathroom mirror light was not working with wires coming out from behind the mirror which were dangers. In the room there was no rack were you put the luggage we have to put it on the floor and we need to neel on the floor get out our items from my luggage (a person of 62 year old). We were at the 2 second floor and smell of rubbish was coming from the lifts shafts and from the stairs mostly all 6 days in the hotel. Food was Good but it need to get better with better training. I could see in a particular days the team was driven well and in order other days everything with the flow. At the entrance there is a pool on the left side but when you swim or walk in it pool bed tiles come out and missing this is very unprofessional work of upkeep. THe main pool which is the most centre of attraction which is nice and good they never hover the pool floor, when move in it you can feel the dust gravel under your feet. Waiters in the bars in some days were so exposited working for long hours in the hot environment staff cant stay for long time in such conditions. Pool floor deck needs high attention in the main whole they got tiles broken and not leveled you can easily get an accident. Wifi in the pool areas were not all supported and in the areas that were reached the banquet of internet was low. I work in hospitality and to improved your standards the management team need to go to the table and start working in the areas to get better and more profenialy. Serving the clients is not an easy job but there this that can make you all better and in higher standard. I'm not saying that everything was wrong but to get high level the management team need to work on several areas as i mentioned. I am not write this to make you feel bad but you have a wonderful place but with the new competitions around you can lose the market and the clients so start making yourself better and all staff work in teams with good strategy and results. At the end I don't need any compensation but its can help you be better.
Regards,
Grech (CEO in hospitality)
I will not upload photos I don't want any harm. But I you need to seen on what i was referring I will send these to the management only.
PPaulJacoobMy stay at Jata Hotel in Tirana was absolutely exceptional. The service was outstanding – the owners are extremely helpful, kind, and show remarkable personal culture, making you feel at home from the very first moment. The terrace offers a wonderful panoramic view of the city, perfect for enjoying your morning coffee or relaxing in the evening.
Breakfast was a real delight – the freshly baked croissants were simply delicious, and the coffee was rich and flavorful. It’s also worth mentioning that the value for money is excellent – for such a high standard of service, comfort, and hospitality, the prices are surprisingly low.
I highly recommend this hotel – it’s a place you’ll definitely want to come back to!
ゲゲストTrès bon séjour en couple, tout était merveilleux. Tout le personnel est très sympathique (note spéciale pour Ami la réceptionniste qui était incroyablement au petits soins et attentionnée à tous les détails pendant tout le séjour)
Merci SKANDERBEG RESORT
ゲゲストLovely hotel clean room and warm welcome. Easily accessible as the bus from tirana stops right outside. Lovely breakfast only downside was breakfast didn't start until 8am so we were unable to eat before leaving for the airport
ゲゲストQuarto amplo, limpo e a cama muito confortável.
WC com todas as comodidades e produtos muito aromáticos.
Pequeno almoço bom e com produtos variados.
Funcionários muito prestáveis e simpáticos, inclusive com táxi para o aeroporto mais barato e sem custos adicionais.
O único ponto “negativo” foi o Wi Fi que falava com frequência.
Excelente localização.
Mas recomendo!
AAhmet>Reception quite unprofessional a bit rude
Breakfast very poor
Parking extra 5 euro which I did not know
I do not prefer and do not advice for next time