The hotel is well located with Maccies next door and other shops. The room was tidy but the bed sheets didn't seem to be fresh. The bathroom had a faulty shower head and a cracked floor tile. Staff were present and friendly, quiet at night. Overall it's not to bad for the price you pay.
Explorers Retreat Matlock Bath was a unique and fun experience! As a solo traveler, I loved the quirky cabins and the adventurous atmosphere. The staff were friendly and helpful, providing great tips on local activities. The cabin was clean and cozy, perfect for a solo retreat. The location was stunning, with easy access to beautiful walks and the charming town of Matlock Bath. While the facilities were basic, the overall experience was fantastic. It's a great choice for anyone seeking a bit of adventure and a taste of nature.
Very clean and well maintained property. It was perfect stay, specially very kind staff. And easy to make friends, as lots of creative shared space like lounge, informal library, playing room, cafe etc.
The main building was pretty good. Compared to the main building, the rooms besides the courtyard where we lived in were rather basic. Everything was good enough apart from the heating system and toilet. The floor and toilet were pretty freezing. Fortunately, the lady in the reception brought us a small heater. It did help. Also, the flush of the toilet couldn't work properly.
Allowed us to check in early, which was a bonus. Breakfast was good but not worth £15, so glad we paid a discount price booking through Trip.com. We chose Holiday Inn over Premier Inn, which are opposite each other, because of the provision of twin beds.
We would definitely stay here again.
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8.4/10
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8,1/10
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ゲゲストWe stayed for 1 night for a special occasion. On arrival we were told that the spa was closed for an event which was very disappointing as I booked this hotel because of the spa & had planned to use the pool & sauna. This should gave been communicated at the time of booking. The building and grounds were impressive but on arrival our featured superior room was freezing cold. The reception turned on the heating at our request but this should have been done hours before our arrival given that it was 8 degrees outside. We sat for an hour in the room with our coats on before asking for a portable heater due to the radiators being only lukewarm. The room never really got warm & when we came back from dinner at 9.15 the heating had been turned off again & we had to ask for it to be turned on again. The food in the restaurant was very good & the servers were lovely but unorganised. We planned to have a drink in the hotel bar but it was so cold that it was empty and not comfortable to stay. I heard kore than one staff member complain about the cold in the hotel. What could have been a very pleasant stay was spoiled by the cold. Unfortunately, we will not return.
ゲゲストThe view from our bedroom wasn’t good, there was black mould on the bath. Staff were friendly and helpful. Room price was high for what was offered.