Excellent hotel with great check in support. The staff were great and gave us advice about where we could charge our electric vehicle. Breakfast was plentiful and tasty. A nice clean and comfortable room. The bed was really comfortable and we stopped in an accessible room which was great. It had all of the facilities that you would need to be well supported. The only possible addition would be an EV charging point but there were facilities locally which were easily accessible.
The accommodations were excellent, and the provided amenities were satisfactory. Considering the price point, the value exceeded our expectations. Overall, the experience was highly positive.
This hotel is very hit and miss. If you get a well-maintained room in a quiet area it's perfectly adequate. This latest stay matched that description, but previous stays here have not.
I was in a ground floor room - I thought the policy was to put single female travellers on an upper floor, but perhaps this has changed? The window didn't have a locking mechanism so although it only opened a limited amount it would be enough for someone to get their head in. Other than that, the stay was fine. Staff I spoke to were very welcoming.
I've given a lower rating for location because it's in the southbound services on the M3, which can make it noisy. Plus, if you are travelling northbound you have to go all the way back to the previous junction and turn around which is very frustrating. I probably won't stay here again.
What a beautiful hotel in beautiful setting. We had a spacious room with a lovely big bed and separate bath with over shower. Bottle of water in the room and kettle with coffee and tea sachets. Hotel provides toiletries. We had pre booked breakfast which was a buffet and very nice. All in all a good stay
Very friendly staff, nice hotel well decorated and great value.
VIn a small town, south of Guildford , might be nicer in the summer, only visited in January. Dog friendly!
Very good place, I will definitely reconsider next time.
Easy check in and check out steps.
Calm and friendly staffs also helped to lock the luggage even after the checkout until we wait for the train
Rooms are very very luxurious with big tv, spacious toilets and this should be highlighted , they have got the most comfortable mattresses ever. Very good felt like I would need to get the same one. Overall it was too good.
Lovely staff and great hotel location for anyone that’s a bit more car centric.
Despite not using the on site facilities as much, the staff were lovely, friendly & helpful at any hour.
The room was spotlessly clean, and had decent basic amenities, but the room I stayed in was starting to look a little tired.
Decent value for money however, especially for the time of the year & a weekend.
Can’t fault a thing, really lovely place to stay with little ones. They really looked after us with special touches, including a stunning play area and bedtime milk and cookies
ゲゲストI would like to raise a concern regarding my stay. On arrival, the room was not ready and was messy, which was disappointing after a long journey.
Additionally, the bed is not very comfortable. However, I would like to mention that the location is convenient and close to my workplace, which I do appreciate.
I hope this can be looked into and improved. Thank you for your attention.
MMd ShahbazThe lobby was lovely and beautiful. The room and washroom was small in comparison to money paid. Though app mentioned that spa had extra charge but even sauna was chargeable which was not mentioned in the app.
BBobstarrLovely staff and great hotel location for anyone that’s a bit more car centric.
Despite not using the on site facilities as much, the staff were lovely, friendly & helpful at any hour.
The room was spotlessly clean, and had decent basic amenities, but the room I stayed in was starting to look a little tired.
Decent value for money however, especially for the time of the year & a weekend.
SsilvirgVery friendly staff, nice hotel well decorated and great value.
VIn a small town, south of Guildford , might be nicer in the summer, only visited in January. Dog friendly!
ゲゲストBreakfast at the weekend doesn't start until 8.00am. We were playing a Pickleball Tournament on their Acrylic tennis courts and needed to digest our food before running around! The hot items weren't all out which was irritating. Bacon, sausages and eggs were missing. As soon as the eggs arrived they were gone because everyone was queuing. If it says breakfast starts at 8.00, then it should all be available on time! Pools are great, (one specifically for children and one for adults. Sporting facility was excellent. Free parking for hotel guests.
Bedroom was very clean and had everything one needed. No air con, but fan in cupboard. Magnifying mirror, iron & board, hairdryer.
I had to stay at the hotel to continue playing my tournament, but wanted to have a last swim to ease my muscles before driving home in a terrible heatwave. They said check out had been at 11.00am and I would have to pay £10! I thought that was rather steep so declined. There was hardly anyone in the pool and a small kind gesture after paying for 2 nights would have lifted my spirits and given a better impression. The pool was also only open from 8.00am. Far too late if people want a swim before breakfast.
Dogs seem to be allowed at the hotel in the bedrooms. 4 yapping dogs in one room is a bit much. Awful for the cleaners and I put the TV on to mask the noise!
Drinks and food quite expensive. Great Indian in the village!
It was great though being able to stay at the actual venue for the tournament. Cheaper through Trip com than the Tournament offer rate!
ゲゲストFew niggles but fantastic stay overall especially the Spa service! Didn’t order food or try the restaurant so can’t comment on that.
Toilet facilities fully equipped with essentials you might be missing, like toiletries for women, dry shampoo and deodorant. I’ve never seen this at any other hotel I’ve stayed in, so it’s a nice touch!
Close to the station which is a bonus, a little walk to the city centre with plenty of places to eat.