Much as I like village Hotels I wish right across the country they would train bar staff to be more attentive
Because of the design of the bar they more often than not serve people approaching from reception when people have been waiting on the other side of the bar
First world problem but universally annoying
Can’t fault a thing, really lovely place to stay with little ones. They really looked after us with special touches, including a stunning play area and bedtime milk and cookies
The room is clean and have enough space for three of us. We can see the Ageas Bowl just in front of our window. The shower is strong enough to eliminate the fatigue. Recommend.
Nice little inn off the highway and it’s a hidden gem! Nice Italian decor especially in the restaurant. That continues into the room where my wife commented it made her think of the room we stayed in Venice. Another great thing is that they warmed up the room before we got there, so it’s nice and warm we entered it. Restaurant also served good Italian food. Would stay there again!
MMd ShahbazThe lobby was lovely and beautiful. The room and washroom was small in comparison to money paid. Though app mentioned that spa had extra charge but even sauna was chargeable which was not mentioned in the app.
BBobstarrLovely staff and great hotel location for anyone that’s a bit more car centric.
Despite not using the on site facilities as much, the staff were lovely, friendly & helpful at any hour.
The room was spotlessly clean, and had decent basic amenities, but the room I stayed in was starting to look a little tired.
Decent value for money however, especially for the time of the year & a weekend.
SsilvirgVery friendly staff, nice hotel well decorated and great value.
VIn a small town, south of Guildford , might be nicer in the summer, only visited in January. Dog friendly!
ゲゲストBreakfast at the weekend doesn't start until 8.00am. We were playing a Pickleball Tournament on their Acrylic tennis courts and needed to digest our food before running around! The hot items weren't all out which was irritating. Bacon, sausages and eggs were missing. As soon as the eggs arrived they were gone because everyone was queuing. If it says breakfast starts at 8.00, then it should all be available on time! Pools are great, (one specifically for children and one for adults. Sporting facility was excellent. Free parking for hotel guests.
Bedroom was very clean and had everything one needed. No air con, but fan in cupboard. Magnifying mirror, iron & board, hairdryer.
I had to stay at the hotel to continue playing my tournament, but wanted to have a last swim to ease my muscles before driving home in a terrible heatwave. They said check out had been at 11.00am and I would have to pay £10! I thought that was rather steep so declined. There was hardly anyone in the pool and a small kind gesture after paying for 2 nights would have lifted my spirits and given a better impression. The pool was also only open from 8.00am. Far too late if people want a swim before breakfast.
Dogs seem to be allowed at the hotel in the bedrooms. 4 yapping dogs in one room is a bit much. Awful for the cleaners and I put the TV on to mask the noise!
Drinks and food quite expensive. Great Indian in the village!
It was great though being able to stay at the actual venue for the tournament. Cheaper through Trip com than the Tournament offer rate!
ゲゲストFantastic hotel. Stayed for 2 nights business and 2 nights leisure for a friends wedding.
Hotel staff very accomadating! Amazing food! Try the pie! You won’t regret it!
Thanks for a great stay.
Ideal local with a short walk into the city centre.
JJoodsI had booked the hotel as I was attending and office Christmas party and didn’t want to drive home after. The location was important as I wanted easy walking distance from the venues we were visiting and a central location as I would be walking back alone to the hotel late at night.
It felt as though the visit got off to a bad start as although I arrived close to check in time, there was no room to park at the hotel car park. To be fair , the hotel website does mention it’s not big and is on a ‘first come…’ basis, however the site does not explain alternative parking options. I parked at a multi storey carpark about 5 mins walk away. I parked at 3:15 pm with parking expiry at 9:15 am- not ideal- either leave early or make sure you make a note to top up!
The reception area is bright and spacious and looked very pleasant; check in was efficient.
However, the room was very dated, ( dark furniture which had seen better days, the easy chair was in need of recovering). Hmmm
The room looked clean however there was hair (head an ‘body’ hair on the bathroom floor (not one or two strands), and for the first time in over 30 years of hotel stays I had to request housekeeping to clean my room. I requested this upon leaving the hotel for the evening. The receptionist was shocked when I mentioned it and on my return I could she issue had been remedied.
Breakfast was ‘ok’.
ゲゲストA repeat visit to Norton Park Spa Hotel. I really enjoy the peaceful location with beautiful grounds where you can walk through woodland or sit on a swing gazing out at the lake.
The spa is perfectly acceptable - no idea why some have left bad reviews. Great sauna and steam room, plus real ice pile and strong, cold (or hot) shower available close to these two facilities which is great extra. Pool is big enough to swim laps (not just a token effort) and there are couple of heated, tiled loungers pool side too. I treated myself to a treatment of back massage and full body exfoliation with oil application, which was absolutely wonderful. Relaxation room after the treatment was welcome touch. I have used spas across the world at top hotels and this was up there with the best.
Restaurant is really high quality, certainly above my expectations of British hotel catering. The breakfast buffet has everything you could require - although it is self-service on the tea/coffee which I'd rather have served to table - plus you can order extras for free, like poached eggs and porridge, which are then cooked to order. There are also some pay-for extras if required. Dinner was even more fantastic - have eaten there four times in two stays and cannot fault.