Hotel service was extremely bad, i initially booked a room for two adults and was told I nedd to pay the hotel direct for a third adult who was joining us, I was told at reception to book a deluxe room which I did bit upon arriving in the so called deluxe room there were 2 x beds and and 20 minites later, someone came into the room to pull out the sofa bed for the third adult - we ended up paying approx 300gbp for three adualts but only ended up getting 2 beds and a sofa couch - even the woman who came in mentioned we were given the wrong room.
The hot water kept going cold during showers and when the fire alarm went off with ALL electricity going off in thw roo. for approx 40 minutes the staff said this was normal and nothing was able to be done.
It was more the attitude at reception that made things even worse.
This all falls far below of what is expected from the Leonardo group.
Needless to say, we wont be staying there again.
FFlying visiterHotel service was extremely bad, i initially booked a room for two adults and was told I nedd to pay the hotel direct for a third adult who was joining us, I was told at reception to book a deluxe room which I did bit upon arriving in the so called deluxe room there were 2 x beds and and 20 minites later, someone came into the room to pull out the sofa bed for the third adult - we ended up paying approx 300gbp for three adualts but only ended up getting 2 beds and a sofa couch - even the woman who came in mentioned we were given the wrong room.
The hot water kept going cold during showers and when the fire alarm went off with ALL electricity going off in thw roo. for approx 40 minutes the staff said this was normal and nothing was able to be done.
It was more the attitude at reception that made things even worse.
This all falls far below of what is expected from the Leonardo group.
Needless to say, we wont be staying there again.
BBrigitteSThe hotel was very nice, beautiful pool, great ”all-inclusive” service, with drinks and snacks available between the 3 delicious, plentiful meals. There were also surprises left in the room ( wine, chocolate, dates, etc..)
We had a huge balcony, that cpukd have fit 10 people!
The room and bathroom were clean, but not fancy looking. There were little shampoos, conditioner, shower gel etc. Plenty of towels.
Here and there there was a chip in the paint on the wall, but nothing major.
People in the adjoining room were smoking and security was very responsive to our complaint and came twice to get them to stop smoking in the room.
The staff was really nice!
ゲゲストОчень плохо: нет тапочек, нет горячей воды в душе ( максимум 30-32 градуса). В кране для умывания вода есть. Нет шторы в душе. В воде весь санузел! Ждали минут 15, надеялись, что пойдет горячая вода. В результате, мокрое все! Вместо шкафа для одежды стеллаж без отделения, где есть вешалки. Не колько открытых полок. Дверь в санузел до конца не закрывается!
Очень плохо!