First time try out. Lobby is nice and cosy except personally I don’t like the room. Soundproofing of the door is terrible and the theme colour of the room I don’t really like it. It doesn’t give out a very good vibes. Gym room located not a good location and it close super early around 8pm??? I didn’t took picture of the room cos I just want to faster get over for 1 night and check out. I won’t be back.
P/s I read from review hair dryer is Dyson brand. It is not. Is just normal China brand. Quality is okay as most things are made in China.
The hotel's receptionists were warm and welcoming. However, we were disappointed to find that we couldn't order a Grab from the lobby since it wasn't a designated pickup point. This meant we had to take a short walk to the main road, which was quite inconvenient, especially when it rained, which was often during our stay. The hot weather made it even more unbearable.
The hotel's new furniture and cabinets emitted a strong smell of VOCs, which we tried to alleviate by opening the windows during the day.
Although the corridor was tiled, it was dirty when we arrived. The next day, the cleaners mopped the long corridor, leaving it quite wet. The elevator was also located far from our bedroom.
On the positive side, our unit was spacious, with two bedrooms, a kitchenette, and a living room. The amenities were good, and the value was excellent considering the size of the unit, which was around 70 square meters.
匿匿名ユーザーOverall, the stay was disappointing due to several maintenance and cleanliness issues:
Master Bedroom: The ceiling fan was not working, and there were ants and mosquitoes present.
Room 2: The mirror was broken.
Room 3: No hangers were provided.
General: The hair dryer was damaged and unusable.
Gym Facilities: The gym is very run-down, and many machines are not working.
Toiletries & Linen: Only hair and body shampoo were provided. Towels were old and worn out, and the bedroom sheets were not very clean.
On a positive note, the infinity pool is nice and well-maintained, which we did enjoy.
However, the issues above significantly affected our comfort and overall experience. Proper maintenance, cleanliness, and better provision of basic amenities are strongly needed for future guests.
ゲゲストFor the price, I think it is a reasonable option. However objectively:
1. The air-cons don't work well - one of them was leaking. The staff was helpful in sending contractor to fix while we were out but due to miscommunication (because we have connecting rooms) the ”fix” was made to the air-con that wasn't leaking as badly as the one we complained about. To be fair they offered to swap rooms but we are a family of 5 and it was a hassle to repack and move so we declined.
2. The hot water was very good despite some reviews. However the shower head in one of the rooms were such that they don't stay put so occasional splashes happened.
3. One of the rooms wasn't cleaned (we have connecting room) - the ”make my room” card wasn't available in one of the room so we hung on just 1 of the room and left the connecting door open, thinking that the cleaners would clean both. They only cleaned 1. I guess we could have outright told reception instead of assuming that the cleaners will clean both rooms since we left the connecting door open.
4. I paid for extra bed - but the bedsheet was dusty - they changed it (or at least vacuumed it) after the first night.
5. The beds were quite comfortable, they offered free bottled water and coffee sachets, tv worked, fridges worked, rooms were decent sized, wifi was ok - ample street parking, the lights were ok but one of the rooms had stark white lights instead of the warmer ones. Location was good, just off the highway and across the eateries in Bercham.
6. The staff were helpful and friendly. Despite the complaints they texted me and constantly called to check if we needed towels (because one of the room weren't cleaned) and they asked twice if we wanted to change rooms (we didn't because of reason stated above).
7. Suggestion - build a small ramp to go up to the hotel from the road if possible. It will be helpful for luggage and older folks / wheelchairs etc.
All in all, it was a decent stay. Price was competitive but cleanliness could be better - and air-con/shower heads can be better maintained.
NNzet1996Got a short trip to Ipoh and choose Zone Hotel Ipoh. The location is nice where it is just 15 mins from Ipoh city central and nearby to plaza tol. It feels comfortable to stay with clean room and quiet environment.