Excellent hotel for a night away, facilties were excellent in room, bar area and leisure facilties. Parking was a breeze also. Only minor grip was room 249 the sofa appeared to be sofa bed frame and was broken so difficult ralxing in lounge area.
I have stayed in this hotel a few times now, and every time the receptionist Izabella has been both helpful and friendly in every transaction whether it be by telephone or in person at the desk. In an industry where this is pretty rare her consistency should be noted and is an asset to her company. The hotel itself is good. No complaints.
The family room was quite big with good air-conditioning and shower pressure but had no fridge. There was a decently sized swimming pool and the saunas were excellent especially the steam room which was hot and wet enough. For dinner, the starters were very good with various choices; unfortunately the steak of £37 was totally over-priced and over-rated. The breakfast was fair and didn’t have hot chocolate/chocolate milk.
On the second day, I went to the reception and explained the situation regarding how his colleague had handled my booking. The receptionist was understanding and informed me that I could simply move from one room to another without having to check out and wait to be checked into a new room. This made the process much smoother and highlighted that the inconvenience I experienced the previous day could have been avoided with clearer communication.