Excellent hotel for a night away, facilties were excellent in room, bar area and leisure facilties. Parking was a breeze also. Only minor grip was room 249 the sofa appeared to be sofa bed frame and was broken so difficult ralxing in lounge area.
The Hotel was clean and helpful - although many staff seemed a little less that informed - the rooms were clean but cold at night turning the heating up didn’t help - the amenities over Christmas and new year were not as advertised- and the restaurant closed over this period so bar meals on laps were the best they could offer except breakfast which was good. Food other than breakfast was a poor selection little to offer for children or someone with diabetes so we had to eat out a lot despite being pre charged for meals.
The swimming was good but times advertised were not adhered to and no one knew times - and the rules very varied.
Once in the pool it was clean and warm.
Overall on our 2nd visit - first was better I think perhaps Christmas period is not a family period in which to spend time here.
A wonderful Spa hotel with super friendly, helpful and happy staff. The gym was great and I downloaded the Life Fitness App so I could log in and keep a note of the equipment and reps I used etc.
The pool was lovely and I used the sauna, steam room and Jacuzzi.
The room (Queen) was so comfortable and spacious with so many drawers and lots of hangers in the wardrobe.
Very large dressing table with mirror!!
Bathroom was spacious as well.
Food was very good indeed. We all enjoyed eating there for breakfast, lunch and dinner.
The 3 of us would highly recommend this hotel.
We shall return and next time I will probably get a few treatments in the beauty salon.
On the second day, I went to the reception and explained the situation regarding how his colleague had handled my booking. The receptionist was understanding and informed me that I could simply move from one room to another without having to check out and wait to be checked into a new room. This made the process much smoother and highlighted that the inconvenience I experienced the previous day could have been avoided with clearer communication.
This was a last min booking and a stopover to make our journey easy we found this holiday inn mid point of our long drive. Was very surprised they had pool, sauna, steam and gym etc all included with the stay. The staff was very friendly and impressed with breakfast the next morning. I would recommend this hotel to anyone. The location was ideal for us and a few hours stay turned out very pleasant.