Everything else is fine. What's unpleasant is that I'm certain I left something in the room, but their staff said there was nothing left. I don't know if this is a cover-up or someone's lie.
The Hotel was clean and helpful - although many staff seemed a little less that informed - the rooms were clean but cold at night turning the heating up didn’t help - the amenities over Christmas and new year were not as advertised- and the restaurant closed over this period so bar meals on laps were the best they could offer except breakfast which was good. Food other than breakfast was a poor selection little to offer for children or someone with diabetes so we had to eat out a lot despite being pre charged for meals.
The swimming was good but times advertised were not adhered to and no one knew times - and the rules very varied.
Once in the pool it was clean and warm.
Overall on our 2nd visit - first was better I think perhaps Christmas period is not a family period in which to spend time here.
I recently stayed at this hotel and unfortunately had a disappointing experience. The room had no heating, so it became quite cold during the night and was uncomfortable to sleep in. I requested a portable heater, but it took over an hour for one to be brought to the room. While the staff eventually helped, the long wait and lack of heating made the stay much less comfortable than expected.