KKingabhi777We had a wonderful experience at the Leonardo Hotel. The cleanliness was top-notch, and the amenities provided everything we needed for a comfortable stay. A huge thank you to the staff—the service was truly excellent and made us feel very welcome.Over all a great choice to explore.
ゲゲストLovely hotel close to town, quick friendly check in
Big room with plenty of storage and shower room . Sadly my room wasn’t very clean, found dirty tissue under dresser.
Spa facilities amazing and 1hr free use each day if stay.
Llouise bloxhamI arrived late evening after a long journey and received a lovely welcome and an upgrade upon checking in. Both the hotel and the room were stunning. The stair case alone is so beautiful. My bed was super comfy and my room had a roll top bath and a separate rain dance shower. The water pressure was great for such an old building too. I also had a view of York Minster. It’s right next to the train station but also easy walking distance to the city centre.
HHeiress LegaspiThe room was satisfactory— not too big, but certainly larger than those found in chain hotels. The location was lovely; however, the standard room we received had a view of the parking lot. Due to the wooden floors, we were able to hear other guests walking around quite easily. The sauna and steam facilities were enjoyable, but it would have been great to have a bit more menthol or some options to help eliminate the smell of sweat. Thank you for your attention to these details.
ゲゲストHaving visited previously we were very much looking forward to spending 2 nights at The Feversham Arms. We were disappointed to see how tired the venue looked on the outside the sun was shining and we looked forward to spending the afternoon having lunch by the pool and Soaking up the sun.
The service was below par and the food was average despite being quite heavily priced. There wasn’t enough seats to accommodate the guests who all obviously wanted to do the same thing. The pool area had uplifted flags with weeds growing and the pool is in desperate need of repair. Having visited previously and been treated with kind and courteous staff I was disheartened by the attitude of some of the service staff, especially in the spa area and the alfresco dining area.
ゲゲストMy experience from entrance to reception was excellent, making me feel instantly at ease. It was clear that all staff members were dedicated and proud of their work, consistently going out of their way to assist guests. The breakfasts were truly wonderful and delicious! I especially want to commend Steve, the breakfast chef, whose outstanding cooking was matched only by his incredibly cheerful smile.