KKunduSouravThis was one of our best stays in Kolkata. Hyatt Regency Kolkata is an excellent all purpose hotel with high end restaurants and five start guest services, fast Internet, clean rooms and bathrooms, fresh towels, clean water supply always and more. I highly recommend this five start hotel which has kept up to it's reputation for decades. It has a wide variety of food choices and sumptuous breakfast.
PPANCHALExcellent Stay, Great Location and Value for Money
I had one of the best stays at this hotel in Chennai. I stayed for 3 nights and it truly felt like a luxury experience at a reasonable price. The location is a major advantage centrally placed and easily accessible to many parts of the city.
The rooms are spacious, the bed linen was clean, and the bathroom was well maintained with proper toiletries provided. They also supply water bottles and there’s a water dispenser (water can) available in the hallway, which is a nice touch.
They offer a complimentary breakfast buffet with a wide variety of options. However the breakfast closes a bit early at 10 AM so plan accordingly. Car parking is available, which is convenient and the staff were polite and helpful, A special mention to the security personnel and room service staff for their hospitality. Outside food is allowed as well, which is a plus.
The only minor inconvenience was that the lift always stopped at the first floor (reception) by default, which was slightly annoying.
Also FYI, I misplaced my room key card and had to pay ₹200 for a replacement.
Overall, it was a great experience and I’d definitely recommend this place for anyone visiting Chennai.
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Feedback Regarding Restaurant Discount Offer
I would like to express my disappointment regarding the 10% restaurant discount that was advertised by the hotel. During our stay, we were informed that guests were entitled to a 10% discount on food purchases in the restaurant. However, upon checkout, the discount was denied and not applied to our bill.
This was frustrating because we relied on the information provided by the hotel when making our dining decisions. If there are specific terms and conditions that limit the offer, these should be clearly communicated to guests in advance to avoid misunderstandings.
I hope the hotel can improve its communication regarding promotional offers and ensure that guests receive the benefits that were promised. Clear and consistent information is important for maintaining guest trust and satisfaction.