The hotel's receptionists were warm and welcoming. However, we were disappointed to find that we couldn't order a Grab from the lobby since it wasn't a designated pickup point. This meant we had to take a short walk to the main road, which was quite inconvenient, especially when it rained, which was often during our stay. The hot weather made it even more unbearable.
The hotel's new furniture and cabinets emitted a strong smell of VOCs, which we tried to alleviate by opening the windows during the day.
Although the corridor was tiled, it was dirty when we arrived. The next day, the cleaners mopped the long corridor, leaving it quite wet. The elevator was also located far from our bedroom.
On the positive side, our unit was spacious, with two bedrooms, a kitchenette, and a living room. The amenities were good, and the value was excellent considering the size of the unit, which was around 70 square meters.
匿匿名ユーザーI recently stayed at DoubleTree by Hilton Damai Laut Resort to celebrate a special anniversary, but unfortunately, the experience did not meet my expectations.
Upon arriving at 3:00 PM, I had to wait in a very long queue for check-in and only received my room key at approximately 3:40 PM. After entering the room, I noticed that the anniversary decorations I had requested were in place, but the cake, chocolates, and fruit platter that I had paid for were not provided. As this was intended to be a surprise for my husband, it was quite disappointing.
What was even more frustrating was that no one informed me that these items were not yet ready. I had to call and follow up myself to check on their status. The cake and other items only arrived more than an hour later, which significantly reduced the excitement and impact of the surprise.
I was also surprised to find that the minibar fridge was completely empty, with no canned drinks or refreshments available. Considering the room rate was approximately RM1,200 per night, I expected more than just complimentary bottled water.
The room was advertised as having a king-size bed, but it felt smaller than expected. In addition, the dinner buffet pricing for children was quite expensive at RM50 per child. My children are 8 and 10 years old and, like most children their age, they eat only small portions and usually only one or two dishes. The breakfast charges for children were also relatively high, making the overall dining cost difficult to justify for young children.
To make matters worse, the cashier accidentally charged my children's dinner twice. Although the duplicate charge was voided, I was informed that the refund process could take between 7 and 14 weeks. This seems like an excessively long waiting period for a billing error made by the hotel.
Overall, this stay was disappointing and frustrating. I had expected a smooth and memorable experience for such a special occasion, but several service shortcomings negatively affected our celebration. I hope the management will review these issues and make improvements to enhance the guest experience in the future.
IilkashongThe location very good. You can walk to many famous restaurants in Ipoh old town. All not more than ten minute, very convenient.
House is very big and bed is comfortable. But the smell from the sewer is very strong and extremely unpleasant. It helped when you close the toilet’s door.
Not much soundproof,you can hear other guests walking and chatting at the corridor. It can be quite noisy in the morning and night when people passing by.
The design of the car park is a nightmare. It’s octagon shaped - really challenging when you drive the car up to level 7 in one go.
The management team quite approachable. They will collect RM300 for damage deposit through credit card. And will return in 1-2 days after your check out. ( I haven’t checked if I received the return).
匿匿名ユーザーIt was a last minute booking, yet the host was able to reply as soon as possible. Just waited for a while for them to help out the check in procedures. He/She has been very helpful with the questions. The room is very clean (which I really like) and everything is in good condition (maybe the couch can be cleaned a lil as there is a little stain on it when we entered the room. But overall, everything is good and they also have a water dispenser prepared.
ゲゲストFirst time try out. Lobby is nice and cosy except personally I don’t like the room. Soundproofing of the door is terrible and the theme colour of the room I don’t really like it. It doesn’t give out a very good vibes. Gym room located not a good location and it close super early around 8pm??? I didn’t took picture of the room cos I just want to faster get over for 1 night and check out. I won’t be back.
P/s I read from review hair dryer is Dyson brand. It is not. Is just normal China brand. Quality is okay as most things are made in China.