I love how close the place is to so many food hub. The place was clean and staffs are nice. The only thing I didn't enjoy was how close our room is to the reception so we can hear people havin conversations all the time. But overall stay 👌 will def come back.
Ponter Fino hotel is my favorite hotel for staycation. However, during my stay on Jan 1, 2026, they checked me in so late. Later than 430pm. The reason was there were still guests in the suite room assigned to for late checkout which I think was unreasonable. They coudn't even find alternative room for me. Worst case, they promised to deliver my luggages (although they said attendants were busy which I understand) However, it took unresonably long enough knowing there are attendant / staff who seemed to be free and just volunteered to deliver them only when they saw me carrying the trolley. So I refused to let them carry my stuff and pushed them all by myself from the lobby to my room located at 2nd floor so still need to carry all of them upstairs (back and forth). They offered late yes but out of ego, disappointment, and dissatisfaction, I told them don't help me and I'll do ot myself.
RRosalieWe recently stayed at Family villa 1 and was thoroughly impressed with everything—from the moment we arrived to the moment we checked out. The staff were incredibly warm, welcoming, and professional, always ready to assist with a smile.
The room was spotless, cozy, and well-equipped with all the essentials (and more!). I especially appreciated the attention to detail—the comfy bed, free use of karaoke. The hotel’s location is perfect.
Overall, exceeded my expectations. I highly recommend this hotel. I’m already looking forward to my next stay!