We had a pleasant stay, and the service from the team really stood out.
The front desk staff gave us a complimentary room upgrade at check-in. Later, when the room felt a bit warm, they brought a standing fan to our room since the central cooling system couldn't be adjusted. It was a thoughtful gesture which we really appreciated.
The breakfast offered a decent selection to start the day, and the hot spring (opens after 2pm) had enough pools to keep our kid entertained. Location wise, Changbaishan station is a mere 5mins ride away.
Beyond Five Stars: Sheraton Changbaishan & Manager Xiao Xie Turn Hiccups into Hospitality Highlights
Our family holiday at the Sheraton Changbaishan was transformed from a great ski trip into an unforgettable story of genuine human kindness, thanks entirely to Front Desk Manager Xiao Xie. His service didn't just meet expectations; it redefined them.
From Late-Night Arrival to Instant Support
Arriving on the late Spring Airlines 9C7751 flight at 21:21, we were weary travelers. Xiao Xie, on his night shift, welcomed us with calm efficiency. He masterfully explained our extensive 6-night package—daily skiing, hot springs, water park access, and shuttle service—making it all instantly clear.
The Heart of Hospitality: Personal Intervention
What sets Xiao Xie apart was his proactive help when small obstacles arose. He didn't just give directions; he provided solutions:
1. WeChat Pay Hiccup: When we couldn't access a convenient unmanned shop due to a mobile payment issue, Xiao Xie didn't hesitate. He stepped in and paid for our items first, trusting us to settle it later. This act of personal trust and immediate problem-solving was astounding.
2. Power Bank Rescue: Realizing we needed a portable charger, he seamlessly assisted with the rental process, ensuring we stayed connected.
3. Hot Springs Ticket Resolution: When there was a minor glitch redeeming our included Hanna Hot Springs tickets, he took personal ownership. He didn't just make a call; he followed through until the issue was resolved and we gained entry, preserving our evening of relaxation.
4. Local Guide: Beyond the resort, he offered fantastic recommendations for local eateries, leading us to some of our best meals during the trip.
A Testament to Exceptional Service
Xiao Xie operated with a philosophy that no guest concern was too small. His assistance during the night shift was particularly valuable, providing a constant, reliable point of contact. He embodies the true spirit of hospitality—anticipating needs, solving problems with grace, and investing personally in the guest experience.
The Verdict
The Sheraton Changbaishan offers a fantastic product: a seamless booking, incredibly valuable ski/activity package, and comfortable amenities. But Xiao Xie is the soul of the place. He turned potential frustrations into memorable demonstrations of care.
Thank you, Xiao Xie, for your exceptional kindness and professionalism. You didn't just manage the front desk; you managed our entire experience, making it perfect. We will return, in no small part because of the service culture you exemplify.
Highest possible recommendation. This hotel and its staff, led by individuals like Xiao Xie, deliver not just a stay, but a truly worry-free and heartwarming holiday.
Such a lovely hotel with hot spring bath!!! so relax after long day and relieve me from Changbaishan north gate close 🥲 It locate at Enduli which is sooooooo cute and good. lot of activities and show this time, also around with good restaurant and stalley. they provide potatoes grill while you have hot spring bath.
Breakfast not much but varity enough. noodle is good. Staff very happy to help. they also provide car to send me at Changbaishan railway station. my room can see part of firework. amentities use loccitane that so nice.
After book. they immediately add me Wechat and communicate. which is easy for foreigner like me to communicate. Everything process is super fast.
all great! love it
VVincent WKCBeyond Five Stars: Sheraton Changbaishan & Manager Xiao Xie Turn Hiccups into Hospitality Highlights
Our family holiday at the Sheraton Changbaishan was transformed from a great ski trip into an unforgettable story of genuine human kindness, thanks entirely to Front Desk Manager Xiao Xie. His service didn't just meet expectations; it redefined them.
From Late-Night Arrival to Instant Support
Arriving on the late Spring Airlines 9C7751 flight at 21:21, we were weary travelers. Xiao Xie, on his night shift, welcomed us with calm efficiency. He masterfully explained our extensive 6-night package—daily skiing, hot springs, water park access, and shuttle service—making it all instantly clear.
The Heart of Hospitality: Personal Intervention
What sets Xiao Xie apart was his proactive help when small obstacles arose. He didn't just give directions; he provided solutions:
1. WeChat Pay Hiccup: When we couldn't access a convenient unmanned shop due to a mobile payment issue, Xiao Xie didn't hesitate. He stepped in and paid for our items first, trusting us to settle it later. This act of personal trust and immediate problem-solving was astounding.
2. Power Bank Rescue: Realizing we needed a portable charger, he seamlessly assisted with the rental process, ensuring we stayed connected.
3. Hot Springs Ticket Resolution: When there was a minor glitch redeeming our included Hanna Hot Springs tickets, he took personal ownership. He didn't just make a call; he followed through until the issue was resolved and we gained entry, preserving our evening of relaxation.
4. Local Guide: Beyond the resort, he offered fantastic recommendations for local eateries, leading us to some of our best meals during the trip.
A Testament to Exceptional Service
Xiao Xie operated with a philosophy that no guest concern was too small. His assistance during the night shift was particularly valuable, providing a constant, reliable point of contact. He embodies the true spirit of hospitality—anticipating needs, solving problems with grace, and investing personally in the guest experience.
The Verdict
The Sheraton Changbaishan offers a fantastic product: a seamless booking, incredibly valuable ski/activity package, and comfortable amenities. But Xiao Xie is the soul of the place. He turned potential frustrations into memorable demonstrations of care.
Thank you, Xiao Xie, for your exceptional kindness and professionalism. You didn't just manage the front desk; you managed our entire experience, making it perfect. We will return, in no small part because of the service culture you exemplify.
Highest possible recommendation. This hotel and its staff, led by individuals like Xiao Xie, deliver not just a stay, but a truly worry-free and heartwarming holiday.
ゲゲストIt was my first time staying at Park Hyatt Changbaishan, and I couldn’t be happier with the experience. The butler service was truly exceptional, and a special shoutout to Romy, who went above and beyond to make our stay memorable. She was incredibly caring and thoughtful, helping us arrange transport and even assisting with sending a parcel back to Malaysia. We were here for a birthday celebration, and she surprised us with a free room upgrade, which made the trip even more special.
The food at the hotel was delicious and comforting, though we do hope for more variety in the future. The breathtaking views and the overall experience were perfect, and we can’t wait to return for another stay.
One suggestion for improvement: it would be great if there were a map to make the area more tourist-friendly. There are many shops around the hotel, but we didn’t realize this until after skiing. A guide would make exploring the area much easier for guests.
Thank you for an unforgettable stay!
ゲゲストWe booked a twin room which included ski passes and equipment for 2 people. But on arrival we realized it was better value to book a room type that included passes for our two children. Unfortunately the hotel was fully booked, but 搖搖 helpfully spoke to the ski resort management and sorted something out. Rooms are spacious and breakfast quality was good.
ゲゲストWe had an excellent stay in Homm Changchun Beihu. From the moment we stepped into the hotel, the lobby was very tastefully decorated, and staff was available to attend to all our needs. The hot spring was very relaxing, with both indoor and outdoor pools. We really enjoyed the ethnic photography session as well, and topped up for extra photos as it was very professional. Overall, a very pleasant and memorable stay in Changchun!
MMingJaeNiI forgot to take pictures of the room but I love how huge it is, perfect for groups and families to stay. The host is also very responsive and helpful. He picked up and dropped me off from and to the Railway station, just tell him what you need and he does his best to comply to the requests. The foods are also very local and tasty.
The hotel is just few minutes of walk from Wanda Ski Resort. You can also take a taxi from the hotel to Wanda for more or less than 10rmb. The hotel is just near from several restaurants and stores. I even rented my ski suit from the store just near the hotel for only 80rmb/day with a deposit (refundable) of 300rmb which is way cheaper than renting ski suits from Wanda.
The hotel is in Guosongcun and the place is perfect for those who want peace and quiet, away from too much crowd. Overall, my stay was absolutely pleasant and if I come back to Changbaishanxi again, I will definitely book the same hotel 👍👍👍❤️