Старый отель, полы в номере в заплатках и дырах линолеума. Очень мало света в номере ( лампы тусклые). Короче если только переночевать то нормально, длительное проживание не рекомендую.
The hotel is very clean. It has free coffee station at the reception area. Thumbs up for the exceptional and attentive services provided by the front desk receptions. They use WhatsApp to communicate with hotel guests, that’s extremely helpful.
The service is superb! We availed the airport pickup to get to the Riad easily. We arrived around 2100 but they waited for us to serve our dinner. Staff are very welcoming even if it is already late. They even arranged a breakfast pack as we are checking out early. Will definitely return! Special thanks to Ihmad!
Шикарный отель! Очень красивый внешний вид, чистота, приятный запах в Лобби.
Завтрак был вкусный (положили много фруктов 🤩)
Расположение тоже отличное, легко найти его. Вокруг полно ресторанчиков.
В день выезда помогли заказать такси и отнесли вещи.
Спасибо 💕 С удовольствием вернусь в этот отель
J’ai séjourné à plusieurs reprises dans cet établissement et c’est toujours un vrai plaisir d’y retourner. Le service est irréprochable, le personnel est attentif et aux petits soins : il suffit de demander et tout est organisé avec efficacité, que ce soit pour un massage, une balade ou une excursion.
Les chambres sont spacieuses, très propres et confortables. L’ensemble de l’établissement est impeccablement entretenu : les piscines, les parcs et les espaces extérieurs sont à la fois calmes et ressourçants. On y croise même quelques animaux comme des chats ou des paons, ce qui rend l’ambiance encore plus agréable et apaisante.
La nourriture est excellente, variée et généreuse. De plus, la navette gratuite mise à disposition pour rejoindre la ville est un vrai plus.
En résumé : propreté, confort, qualité du service et atmosphère relaxante… tout est top. Je recommande vivement cet établissement !
AAobfoodieGreat hotel with an international vibe ; doesn’t feel like Morocco/ Marrakesh once you get to the rooms though. It’s a little bit far from the Medina (about 45 min walk) so we took a taxi back and forth almost each time.
- the breakfast buffet was 5/5 really awesome and lots of choices .
- rooms have been renovated and changed so pictures online are wrong . We asked for a room change and got it right away.
- there are 2 areas with pools , it your room is in building 3 you don’t have the right pool view unless you want peace and quite .
RRuslan’sСтарый отель, полы в номере в заплатках и дырах линолеума. Очень мало света в номере ( лампы тусклые). Короче если только переночевать то нормально, длительное проживание не рекомендую.
AAnjLamCorpuzLocation: very near to the centre and other tourist spots. The area is well guarded as it next to the Royal Palais (which apparently where the royal family resides, you will find guards every corner, and they were all polite. On our first night we were scared at first as we thought the place looks dodgy but it changes quickly as there area is quite popular to other tourist and quite large number of riads could be find in the area.
Breakfast: they served us bread, pancake, honey, cheese traingles, orange juice and coffee -generous amount of milk. They were also kind to provide us moroccan tea in the afternoon but you have to ask (whenask about the fee they say it's on the house)
Massage: they offered very cheap massages comapre to other spa house, the massage lady was very sweet and friendly.
They also offer cheap laundry but my husband lost one pair of his sock.
They also serve other things like dinner (but we opted to eat outside) and ammenities. The only thing that we had a problem with is the bathroom because it does not drain quickly so we have to wait till it drained till the next person can do shower. Overall the riad is a good place, noting about their extra ammenities, friendly staff and its price.
SSoufianeUKDear Sofitel Marrakesh Team,
As a loyal guest who has been staying at Sofitel Marrakesh for the past 15 years, I want to express my continued appreciation for the high standard of service, comfort, and hospitality your hotel consistently delivers. My experiences have always been thoroughly enjoyable, which is why I continue to return year after year.
I wanted to share some constructive feedback regarding the pricing for non-resident guests visiting the pool. I was surprised to see the cost set at 1000 MAD for an afternoon visit. Having recently visited several top-tier 5-star hotels in Dubai — including venues such as the Aura Skypool — I found their pool access prices significantly more reasonable, despite offering similarly or even improved premium experiences and amenities.
fully appreciate the need to maintain exclusivity and quality, but I believe a more accessible pricing structure would be more suitable for guests visitors while still preserving the luxurious experience that Sofitel is known for.
Thank you for taking this into consideration, and I look forward to many more memorable stays in the future.
Warm regards,
Soufiane Maadad