Старый отель, полы в номере в заплатках и дырах линолеума. Очень мало света в номере ( лампы тусклые). Короче если только переночевать то нормально, длительное проживание не рекомендую.
The hotel is very clean. It has free coffee station at the reception area. Thumbs up for the exceptional and attentive services provided by the front desk receptions. They use WhatsApp to communicate with hotel guests, that’s extremely helpful.
The service is superb! We availed the airport pickup to get to the Riad easily. We arrived around 2100 but they waited for us to serve our dinner. Staff are very welcoming even if it is already late. They even arranged a breakfast pack as we are checking out early. Will definitely return! Special thanks to Ihmad!
Красивый холл, радушные ребята на ресепшене, вкусные завтраки и расположение близ старого города. Пожалуй все плюсы. В номере нет фена, надо просить на ресепшене. Номер маленький, было прохладно( вторая половина января)
Кондиционер, долго не хотел держать температуру, но справился в итоге!) если на все это не обращать внимания, то все ок! Все таки важнее колорит Марракеша!)
J’ai séjourné à plusieurs reprises dans cet établissement et c’est toujours un vrai plaisir d’y retourner. Le service est irréprochable, le personnel est attentif et aux petits soins : il suffit de demander et tout est organisé avec efficacité, que ce soit pour un massage, une balade ou une excursion.
Les chambres sont spacieuses, très propres et confortables. L’ensemble de l’établissement est impeccablement entretenu : les piscines, les parcs et les espaces extérieurs sont à la fois calmes et ressourçants. On y croise même quelques animaux comme des chats ou des paons, ce qui rend l’ambiance encore plus agréable et apaisante.
La nourriture est excellente, variée et généreuse. De plus, la navette gratuite mise à disposition pour rejoindre la ville est un vrai plus.
En résumé : propreté, confort, qualité du service et atmosphère relaxante… tout est top. Je recommande vivement cet établissement !
AAobfoodieGreat hotel with an international vibe ; doesn’t feel like Morocco/ Marrakesh once you get to the rooms though. It’s a little bit far from the Medina (about 45 min walk) so we took a taxi back and forth almost each time.
- the breakfast buffet was 5/5 really awesome and lots of choices .
- rooms have been renovated and changed so pictures online are wrong . We asked for a room change and got it right away.
- there are 2 areas with pools , it your room is in building 3 you don’t have the right pool view unless you want peace and quite .
SSoufianeUKDear Sofitel Marrakesh Team,
As a loyal guest who has been staying at Sofitel Marrakesh for the past 15 years, I want to express my continued appreciation for the high standard of service, comfort, and hospitality your hotel consistently delivers. My experiences have always been thoroughly enjoyable, which is why I continue to return year after year.
I wanted to share some constructive feedback regarding the pricing for non-resident guests visiting the pool. I was surprised to see the cost set at 1000 MAD for an afternoon visit. Having recently visited several top-tier 5-star hotels in Dubai — including venues such as the Aura Skypool — I found their pool access prices significantly more reasonable, despite offering similarly or even improved premium experiences and amenities.
fully appreciate the need to maintain exclusivity and quality, but I believe a more accessible pricing structure would be more suitable for guests visitors while still preserving the luxurious experience that Sofitel is known for.
Thank you for taking this into consideration, and I look forward to many more memorable stays in the future.
Warm regards,
Soufiane Maadad
ゲゲストNous avons passé un séjour inoubliable dans cet hôtel où l’accueil chaleureux et attentionné nous a tout de suite mis à l’aise. Mention spéciale à l’espace enfant, véritable petit paradis pour les plus jeunes : coloré, sécurisé et parfaitement aménagé. L’animatrice Tima, douce, dynamique et très professionnelle, a su captiver les enfants avec des activités variées et créatives, leur offrant des journées pleines de rires et de découvertes. Grâce à elle, les parents peuvent profiter pleinement de leur séjour en toute sérénité.
PpixietreatsThe service is superb! We availed the airport pickup to get to the Riad easily. We arrived around 2100 but they waited for us to serve our dinner. Staff are very welcoming even if it is already late. They even arranged a breakfast pack as we are checking out early. Will definitely return! Special thanks to Ihmad!
FfifihywWe had a great stay here, the staff were so friendly and helpful!! Thank you to Abdu, Hamza and Ahmed for making our stay so comfortable :) they gave us tips on what to do and what to avoid and drew them out on the map for us!
The room was lovely, a bit dim but not too much of a problem overall. The bathroom was clean and had the basic shower amenities. The room itself was decent in size and not too noisy (you can hear some things from outside the room but it wasn't disruptive).
There is a rooftop where you sit and relax, we had some mint tea up there in the evening and it was lovely and quiet.
They served slightly different breakfast every day which was nice e.g. omelette, fruit, yogurt and Moroccan bread/pancake. They gave us orange juice and a choice of tea or coffee.
The location is not bad, quite close to the markets but you need to walk a bit from the road and turn in some alleys before reaching the riad. You will see some cats in the alleys on the way to the riad and that was something we looked forward to each time haha