I was a bit agitated entering the hotel as there were neither welcoming greetings nor any indication where the reception located. There were each person standing at two different tables ( not the obvious set-ups you’ll find in other hotels) and we assumed that could be the one and approached one of them. Apart from that, we did not encounter any other issues. Food: It was a bit disappointing since greem park is known delicious breakfast and other meals. The chatnis were not up to the usual taste abd were bitter. Nevertheless, I will surely stay at Green Park again to give another go.
Absolutely magnificent hotel! Staff were very helpful, tending to any and every need. Rooms are clean and spacious. And big plus point is that it is connected to the Annapoorna restaurant, a must visit for breakfast, lunch or dinner! Can't wait to be back.
Food is excellent. Wide spread of great quality food for breakfast. Room is comfortable. The only complaint is I don’t have a view from my room on the first floor.
Location & Accessibility: The hotel enjoys a convenient location close to the airport, making it ideal for travelers with early flights. However, reaching the city center can be time-consuming due to heavy traffic conditions.
Accommodation: The rooms are pleasantly spacious and well-maintained in terms of cleanliness, which we appreciated during our stay.
Areas for Improvement: While the hotel has potential, we found that the service standards across reception, housekeeping, and dining could benefit from enhancement to better match the price point. Additionally, the room facilities appear dated and could use modernization to improve the overall guest experience.
Recommendation: This hotel works well for budget-conscious travelers, those seeking airport proximity, or guests planning short stays. It offers good value when booked with special offers or promotions.
Overall Rating: 3/5 - A decent option with room for improvement.
Замечательный отель - порой в Индии 4-ки не могут похвастаться такими просторными и чистыми номерами (был мини-люкс). При этом более чем доступная цена. Находится в 5-7 минутах ходьбы до храма Брахадисвара. Из минусов только слабый wi-fi. Хотелось бы на завтраках видеть что-нибудь мясное - хотя бы куриные сосиски...))
Hotel looked very posh and had a nice smell. We received a welcome drink and a necklace while doing check-in. Check-in was smooth and staff was friendly.
The room was very clean and spacious. Overall stay was great and value for money. The only downside is that hotel is far from the airport. However, we still had a good stay.
Loved the stay. Staff and service are excellent and reliably great. The location is right in the middle of the town in a main thorough fare, in close proximity to the Temples for those who visit on a pilgrimage to Kanchipuram. The access to the location though, as also visibility from the road leaves room for improvement. Food was delicious and great, and the free breakfast had an elaborate big spread. The courtesy of the staff who are always checking up on you and asking you how's your stay and dining experience deserves a special mention. All in all, a great facility to have in Kanchipuram that makes staying there comfortable and worry free.
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PPhương LMThe hotel is in a wonderful location. All facilities are well maintained and preserved, especially the gym. All services are good. The restaurant on 3rd floor is the most thing that I like in this hotel. I really enjoyed all nights in Holiday Inn Chennai Hotel. Thank you.
VVishwarAlways a comfortable stay at The Raintree, St Marys! Reservations are always well taken care of and staff always go the extra mile to be of help. Special mention to Rahul, Ritu, Ashton and Uma for making the stay really pleasant and for taking care of every small detail. Truly appreciate their stellar service! Look forward to be back
HHonser TanMy initial stay at this newly launched hotel was excellent. The modern facilities were in perfect working order, and the room was impeccably clean and comfortable. It was a promising start that convinced me to return.
Unfortunately, my second stay was profoundly disappointing and raised several concerns. The first room I was assigned had a strong, unpleasant odor. While I appreciate the staff promptly moving me to a second room, it only partially resolved the issue, as a faint strange smell persisted.
The second room had multiple functional problems:
* Non-Functional Power:** The USB ports and power sockets on the wall faulty.
* Inconsistent Hot Water:** The water heater took an excessively long time to heat up, disrupting my routine.
* Purify water contamination:** There's particles and oil from the purify water. It seems contamination from central filter.
Most alarmingly, at approximately 6 AM one morning, a **very loud alarm sounded from the door area.** This was highly disruptive and concerning, as it was unclear whether it was a security breach alarm or a triggered fire alarm. The lack of any immediate information or follow-up from the hotel staff regarding this incident left me feeling unsettled and concerned about the emergency protocols.
While the front desk staff were helpful in changing my room, the combination of maintenance failures and a confusing safety alarm indicates a significant lapse in operational standards. For a new hotel, this is troubling. I hope this feedback is taken seriously to ensure the safety and comfort of all future guests.
VValentine56My wife and I stayed there for 3-days in mid July, overall stay was good and pleasant and we take this opportunity to thank Mr Ramar (Manager @ Cilantro) who was not only polite and professional, he went the extra mile to help us out in a complex situation that arose on our 1st day.
A well deserved PAT for Mr Ramar in exhibiting his professionalism
But I cant say the same for the Travel Manager Mr Balaji who vehemently refused and not even seeking any other avenues or alternatives to assist us, totally
no empathy shown at all bearing the fact that we being tourists cant access to all your facilities
This we consider a major setback as its reflects horrid customer service