MMolmageeWhat a truly amazing stay a Masseria Della Piana! I can’t put into words what a special experience it was to stay at this beautiful Masseria!!
Staff - the staff would go above and beyond for you, there was nothing they wouldn’t do for you. All incredibly friendly, warm and welcoming, with even the owner bringing us a traditional Puglian breakfast one morning! Every single staff member we interacted with was so kind and welcoming, special shout out to Seydou and Andre (we didn’t get everyone’s name, but I would be calling them out if we had!) and to all the cute doggos and kitties on site!!
The grounds/rooms - a truly truly beautiful location. The main pool is a great size, the area in general is very peaceful and tranquil, makes for a perfect pool day! The rooms are quant and perfect for what we needed, more than enough space for three girls with lots of clothes, bags, shoes and make up! They were kept very clean by the staff, good aircon, refilled water in the fridge. Our room even had a private plunge pool which was very cute and perfect for a slow morning.
Food - the breakfast selection is great, with homemade focaccia, croissants, cakes, as well as the usual things (bread, cereal etc).
The Masseria also hosted a cooking class/dinner on our last night, almost all of the guests attended and we sat at a long table together, there was pizza, calzones and lots of wine! This was a very special experience and so glad we did it.
If you want an intimate family run experience in the beautiful Italian countryside, this really is the place for you. I honestly cannot believe anyone would give this place anything but a 5, I would give it a 10 if I could!
Thank you Masseria Della Piana for making our holiday so special ❤️
匿匿名ユーザーThe hotel is good overall, clean spacious family room with lots of storage space and a balcony with clothes airer that’s handy for us to dry our swimsuits, good enough for family of 4.
Bathroom and water pressure was alright but definitely need a little update. We were booked in for full board, food options was ok with fresh local produce, it could be better if the hotel can provide more varieties with meat, seafood and salad bar options. One and a half hour buffet meal time was a bit tight and rush when the restaurant gets busy specially for families with children. Food could run out pretty quickly and staff were keen to wrap up and stop replenishing at the last 20 mins.
We have to praise the kids club massively as they cater for all ages with wide range of activities, very friendly and caring young group leaders full of positive energy, they encourage children to participate and make friends with each other, we can see they put lots of effort to keep kids entertained all day long. Our daughters had the best time at the resort and earned some great friendships from this stay.
One last thing I would like to mention is, reception staff was quite cold and reluctant when we asked for late check out. We understand that every hotel are different with their policy, but it would be better if we were notified and made clear we need 48 hours notice if we would possibly request a late checkout upon arrival.
Entertainment for Kids ⭐️⭐️⭐️⭐️⭐️
Room and cleanliness ⭐️⭐️⭐️⭐️
Meal ⭐️⭐️⭐️
Service ⭐️⭐️⭐️
ゲゲストThe room itself was perfectly fine, and we appreciated being given a late check-out until 1:00 PM.
Unfortunately, that was where the flexibility ended.
We had an evening flight and were travelling with our 7-year-old daughter. After checking out, we asked whether there was anywhere we could take a shower before leaving for the airport. There wasn’t. We then asked if there was at least somewhere suitable to change clothes and were told to use the restroom. Beyond that, the only option offered was to sit in the lobby until it was time to leave.
I fully understand that the hotel was busy and that no rooms were available. We were not expecting them to provide us with another room. What disappointed us was the complete lack of effort to find any alternative solution.
Throughout the stay, the service was very correct and professional, but also quite minimal. Normally, I probably wouldn’t even mention that. However, when we needed something slightly outside the standard routine, this approach became very noticeable and disappointing.
The hotel did what it was required to do, but very little beyond that. For us, hospitality also shows in how a hotel handles a situation that requires a small amount of flexibility, especially when a family with a young child is involved.
As a room for the night, it was absolutely fine. As a final stop before an evening flight, however, the experience was disappointing, and I would choose a different hotel next time.
ゲゲストDo not stay at this dangerous hotel.
Our first room was old , smelly, and awful with a broken fridge, a kettle that could not be plugged in and peeling paint.
The second room has 3 different paint colours exposed fires and a bathroom that floods every time the shower is used.
There are holes in the ceilings, no staff apart from 1 young girl at reception.
Rooms have the cheapest, most basic facilities. The toiletries are what you would expect in a 2 star hotel.
No nescafe machine if you want sn expresso you must pay €3.50.
The hotel is run down and clearly management care only for money.
Private guest information is stored in a public cupboard. Maintenance is ignored, and breakfast is basic.
The breskfadt consists mainly of prepared sweet pastry and cakes.
A small glass of tetra pack orange juice us €5
If you wish to iron, you need to either iron on the bed or the floor..
The hotel does not have a bar that operates. There are no umbrellas or comforts of a 4-star hotel. Service is zero.
The hotel only offers breakfast. No lunch, dinner, or room service.
But the most alarming concern is the hotels noncompliance with fire safety. If there was a fire at this hotel, guests would simply lose their lives.
On both the 2nd and 3rd fll
Oor parts of the ceilings have collapsed.
The police gave arrested the hotel due to serious concerns for staff and guests.
TTsvetko Tinchevwhat to say everything was perfect clean room,positive and smiling friendly stuff absolutely no problems and issues with anything, thanks again
MMary KangWhat an amazing experience to stay in a Trullo at this property! My husband and I booked our stay in mid-Nov., which is the beginning of the off-season in Puglia. When we arrived, the concierge/manager, Ugo, graciously upgraded us to a loft/superior accommodation. It was fantastic! He personally walked us to our charming, Trullo, which was not only impeccably clean, but also completely modernized despite being an historic, antiquated structure. We arrived on a chilly day to find that the marble floors are heated and very toasty! The queen bed was comfy, and the updated bathroom was enormous, with a huge shower. The little dwelling even had a very well-equipped, modern kitchen if one were to stay for a longer period.
Finally, I left my small jewelry box in bathroom when we checked out. We took a 20 minute taxi ride to a train station, and apparently, during the ride Ugo tried to contact the driver to inform us that they'd found the box. Ultimately, when I discovered my oversight at the next hotel and contacted Ugo, he kindly express-shipped my jewelry back to my home in the U.S. I can't praise this property or its management highly enough. Don't hesitate to stay here!
ゲゲストCheck-in and the stay went smoothly until 11 PM. Later, however, there was a major issue with the air conditioning settings. We wanted it to be quiet; initially, it was, as the unit had turned itself off. But after we fell asleep, it kicked back on after 20 minutes. I turned it off, yet 20 minutes later it started up again on its own, with the fan running at the lowest setting. We turned it off again—this time using the ”Do Not Disturb” mode—but that didn't help; it turned on once more. Next, I set the temperature to 27°C; that worked for 45 minutes, as it didn't activate during that time. But when it finally did kick in, it ran at maximum power—making an incredible amount of noise—and it was already around 2 AM. Every time I turned it off, it would restart at full power after just a minute—it was a nightmare. I went to the reception and called several times; the receptionist seemed to be asleep but finally woke up and turned the AC off completely. Thanks to that, we managed to fall asleep around 3 AM, only to be woken up at 6 AM for our 8 AM flight. It was the worst night I’ve ever experienced in a hotel.
ゲゲストEsperienza ottima. Bell’hotel, camera confortevole e personale molto gentile e sempre pronto ad assistere ogni tua esigenza. Molto buona la colazione e soprattutto il personale che abbiamo incontrato. Le due ragazze del mattino a colazione sono state preziose, ci hanno consigliato su cosa vedere, posti al mare e tanto altro, un vero valore aggiunto per la struttura con la loro simpatia, educazione e garbo.