All in all the stay is good, except mobility. If you are a commuter there is no public transport in the area. The property should consider partnerships with taxis and other public transport for their guests who don't have vehicles. Or might as well add on's services as a hotel shuttle.
Pico restaurant the service was just horrible. They served spoiled coleslaw,
we waited too long for everything, starting from ordering til getting our bill. We ended up leaving the restaurant without paying. They are understaffed and the waiters we're not properly trained. Scrambled eggs in the buffet smells like wet rug. If you order medium rare tenderloin they will give you well done. We tried to complain but the manager was just hard to talk to and they were not sincere to fix the problem or even make up for their mistakes.
The place was nice and good for family or barkada staycation. Staff are very friendly and approachable. Amenities are cool, they have play area for kids, teenagers, and adults. They also have warm pool!!
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AAc1995Pico restaurant the service was just horrible. They served spoiled coleslaw,
we waited too long for everything, starting from ordering til getting our bill. We ended up leaving the restaurant without paying. They are understaffed and the waiters we're not properly trained. Scrambled eggs in the buffet smells like wet rug. If you order medium rare tenderloin they will give you well done. We tried to complain but the manager was just hard to talk to and they were not sincere to fix the problem or even make up for their mistakes.
DDonato JrWe always had a great time staying at this hotel, but the location is far from downtown. I hope next year they will fix the hot water in the shower and provide mosquito repellent in the room. I also hope the construction by the pool will be completed next year, and that there are no windows in the new building they are constructing, as it would be intrusive if someone could watch you swimming in a swimsuit. Overall, it was a good stay. The staff at Queen Margarete are nice.
Wwanderer carineAll in all the stay is good, except mobility. If you are a commuter there is no public transport in the area. The property should consider partnerships with taxis and other public transport for their guests who don't have vehicles. Or might as well add on's services as a hotel shuttle.
ゲゲストI rarely leave voluntary feedback for hotels we stay at,
but this one definitely deserves it.
Brittany Hotel is fairly new. We have been meaning to try it for a while since we always pass by it along Daang Hari. We initially booked just an overnight stay to relax a bit. Unexpectedly, we ended up coming back the very next day when we needed a place to stay for another three days and two nights. I asked the same receptionist, Ken, who assisted us during our first check-in if the deluxe room we previously stayed in was available, as we preferred it. They didn’t say whether it was, but instead informed us that they had upgraded our room to a premier one at no extra cost! It was such a pleasant surprise, especially since it was only our second visit. We really appreciated this thoughtful gesture, which made our stay even more enjoyable. A big thank you to Ken for being so helpful and kind. The level of service really stood out.
The overall vibe of the hotel is really nice. It's quiet, very clean, and has a cozy atmosphere. The staff are friendly and accommodating. Although we weren’t able to try most of the restaurant’s menu since we always came back late at night, the food we did try was enjoyable, and the coffee was surprisingly good. While the hotel might feel a bit limited for some, as it's still new, we had a great stay overall. It has quickly become our favorite among all the hotels we’ve stayed at. 😁 We hope they continue to provide great service and even improve it further, especially the facilities and amenities. We’ll definitely be coming back and recommending this place to our friends and family.
AA. AvecillaWhen we arrived at the resort, the nature vibe and peaceful ambience instantly stood out. The staff, even the guard at the front gate, welcomed us with smiles and their service was consistently great from check-in to check-out.
Check-in was super quick, which I appreciated since I was with a senior citizen. We stayed in Cabana 101, the room was spacious and had everything we needed. There were two dining tables, one in the patio and one inside, plus a griller. The jacuzzi inside the room was such a nice bonus which my mom really enjoyed, and toiletries were already provided in the bathroom.
One of my favorite parts was the buggy service. My mom is a senior and a PWD, and she really enjoyed it. We didn’t even need to use her mobility scooter at all.
The pool area was clean and well maintained, and the hot spring was so relaxing. The view around the resort was beautiful too. Breakfast was okay for the price, but again, the staff made the experience so pleasant because they were very accommodating and warm.
I also love that it’s pet-friendly. My only small suggestions would be to limit the live band until 10 p.m. since it’s a nature resort and maybe add more sockets inside the room. Oh and also, maybe add a light in the griller section of the Cabanas. We had to use our flashlights when we grilled at night.
Overall, we had such a good stay. The place was peaceful, the staff were amazing and highly commendable, and we’re already planning our next visit!