Loved my stay at Courtyard by Marriott Iloilo! The place is super clean and comfy, with spacious rooms that feel just right after a long day. It’s in a great location—close to everything, so getting around was easy. The staff were all friendly and helpful, making the whole experience smooth and stress-free. Definitely a solid choice if you’re visiting Iloilo and want a hassle-free stay.
First time at Citadines Iloilo.
The room itself was spacious and comfortable, and the location is top-tier — right in the heart of downtown Iloilo. The resto-bar on the second floor is great, and the staff there showed the kind of warm Ilonggo hospitality we’re all proud of. I commend the step to help the environment. Their is a refiling jar of water inside the room, DBest!
But since this was my first stay, there were a few things I really noticed:
1. I booked specifically requesting a single bed. I was given a room with two beds instead.
2. I also requested a quiet room, yet I was placed on the same floor as the swimming pool — and that night there was a big party going on until 9 PM.
3. I didn’t expect a fancy view since I booked a lower-priced room, but natural light is a basic comfort. Unfortunately, I couldn’t even open my curtains because people outside, from the pool, could directly see into my room.
4. And the worst part: while I was resting, another guest opened my room with their key card. Absolutely not okay.
I understand the hotel was fully booked, but that shouldn’t be used as an excuse. Front desk staff should still be trained to handle guest requests properly and ensure room safety — especially safety.
Should a guest really have to pray the hotel isn’t full just to avoid these issues?
Despite everything, I’m willing to give them another try. I know they can do better — and I hope the next stay reflects the level of service Citadines is known for.
Our choice of stay everytime we visit Iloilo City. It's a simple hotel but the staff service is excellent! We like it here because it's walking distance to the Esplanade, Riverside Boardwalk, and the Shops at Atria. It's also surrounded by restaurants, cafes, and bars, which provides a vibrant nightlife.