The Hotel was lovely but there was some issues with beddings, cleanliness” but I had pictures so I was able to sent it to there higher up in which the issue was fixed immediately, the breakfast was really good but quite expensive so we chose to eat on our last day everyone in the hotel was pretty friendly and nice, my favorite part of the hotel were there cookies I think it did the trick with everything else they lacked and they weren’t stingy in handing out the cookies amazing” overall experience was a 3 star as expected what would make it for if they fixed things before check in like the beddings and vent system in the rooms” shower was good water pressure perfect
Tryp was awesome. Great historical location and renovation. Location was fun, safe. Staff was excellent. Will strongly recommend.
Only one issue - apparently a new rule was implemented regarding checking in early afternoon. After a 6 hour drive I arrived at 1:15pm and asked to check in. I travel for a living so I was a bit disappointed to hear it would cost an additional $50 to get my room an 1 1/2 ”early”. I asked if it was ready and was told yes. So after a 6 hour drive my choice was to sit in the lobby for an hour and a half+ or pay the $50. I said I understood if I was trying to check in at like 9:00 am.
When checking out Tryp made the experience right.
Overall, as a frequent visitor to pittsburgh I look forward to returning and highly recommend.
After a hard day of travelling, I did not appreciate the check in technology providing obstacles like not accepting confirmation numbers or forcing me to jump through hoops like providing license photos when all I wanted to do was to lie down. While the room itself was satisfactory, the heating system would not respond to commands so it was often too cold in the room. I would have appreciated extra packets of creamers left in the concierge closet, as well. I think, for me, in the future I will prefer a full service hotel.
Took my wife here to celebrate her birthday and when we got to the room we noticed the one chair was so marked up, we could’ve gotten a cleaner one at goodwill. Didn’t notice that the soaps and rod were ripped off the wall till we went to shower later that night. After the shower I went to fill our ice and it was half full of water. I’m not the type to complain, but for the price I wanted everything to be perfect for my wife for her birthday and the cleanliness wasn’t there.