ラディソン ホテル クエルナバカ

"私たちが部屋に到着したとき、それは地面にありました。これは本当に不快でした。他の宿泊施設は素晴らしいと思いますが、夜はとても暗く、施設から出ることができません。"

フロール・デ・マヨホテル＆レストラン - 大人専用

"We are getting married in Cuernavaca and had been recommending Hotel Flor de Mayo to our wedding guests because of its proximity to our venue. To make sure it was a good experience for everyone, my fiancée and I and our parents decided to stay there ourselves this past weekend. Unfortunately, our experience was disappointing. The hotel was much more basic than the photos suggest. The bed was extremely uncomfortable, sheets were worn out, there was an intense perfume smell once you walk in the room, and our shower drain was clogged. After my fiancée showered, the bathroom flooded, making it impossible for me to use the shower. What was most disappointing was the staff’s response. Despite the issue occurring early in our stay, there was little sense of urgency to fix the problem or move us to another room. As a result of this and a few other problems with my parents and my financé’s parents rooms, we decided to check out early and stay elsewhere. We had paid for a three-night stay, only used one night, and requested a refund for the final night. The hotel refused, and management was neither understanding nor willing to work with us. We ultimately left early with no refund and a very poor impression of how customer concerns are handled. To make matters worse, several of our wedding guests who had booked rooms after our recommendation contacted the hotel to cancel their reservations. They reported being met with a negative attitude from staff and that the cancellation process was unnecessarily difficult. We understand that problems can happen at any hotel. What matters is how they are handled. Unfortunately, the lack of customer service, flexibility, and professionalism turned what should have been a simple issue into a very frustrating experience. For that reason, we can no longer recommend this hotel to our guests or others visiting Cuernavaca."

ホテル ブティック カサ デ カンポ

"Ok, quite satisfactory."

ホテル イ レストランテ ビラ ベジャール クエルナバカ

ワン クエルナバカ

"There were no towels available for the hostel service"

ホテル ミランティア クエルナバカ アダルツ - オンリー

"Pass a nice while accompanied by a couple, it was very quiet, in relation to that there is no much noise, so you can get the maximum relaxation"

Hotel Aristos Cuernavaca

"the place is very nice. Also the pool and restaurant. Frontdesk and gate guards act strange (not very polite)"

メゾン デ ラス デリシアス

"私が持っていた部屋no.3は本当に騒しかった。ベッドは快適でした。そして場所は良いです。朝食は普通のものでした"

ホテル ルアー

"The hotel is good value for money, mainly because it's cheap. It's within walking distance of the Plaza de Armas. However, the facilities are old and basic, similar to a hostel in China."

ホテル ラーム

ホテルGSクエルナバカ

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