「The staff was very helpful and friendly. However, the room key card kept malfunctioning – it repeatedly didn’t work properly. On the last day, we had to manage with only one card, even though there were two people in each room. Also, the sink was very, very small, which was quite inconvenient.」
匿匿名ユーザーI booked and paid in advance. I booked about three weeks before my arrival. But when I got there, I was told by the reception that I had to pay an extra €14.2. They told me that this was city tax, which tourists needed to pay. I really didn't understand it at that time. Because the receptionist received an email and was told to pay the tax, but I did not receive the notice at all. The key point was that it was not displayed when I made the appointment. So my decision is to contact customer service to solve the problem.