CIM MENG ROU Holiday Villa

"⚠️Confirm room type before check-in! This stay was truly shocking! We booked a "Deluxe View Quadruple Room" for NT$4,893 per night. The room type we saw when booking was on the 2nd or 3rd floor, with great natural light and a view, which is why we decided to book it. However, at check-in, the hotel didn't inform us at all that the room type had been changed. After entering the room, we felt something was strange; it was completely different from the room type we had booked. Later, our child found what appeared to be a leech in the room, which terrified us. We immediately went to tell the hotel. The hotel's response was: "Because the room type you originally booked was booked by another group of guests." ??? We were completely baffled… So, can hotels change a confirmed, paid-for room type to a completely different room type without prior notice to customers? We originally booked a "Deluxe View Quadruple Room," but ended up with a detached cabin. So I really want to ask: 👉 Where is the luxurious view? 👉 Why wasn't I notified in advance that the room type was different? 👉 If the originally booked room type couldn't be provided, why wasn't this communicated before check-in, but instead left the consumer to discover it upon arrival? What's even more unacceptable is the extremely unpleasant cleanliness and environment of the room; we even found what appeared to be leeches that suck blood. We didn't want to argue with the hotel anymore, so we directly called customer service, providing the original room type information and photos of the room, requesting Trip.com's assistance. Trip.com's publicly available accommodation service guarantee states that if a confirmed stay involves a room type change, the platform will assist in handling the matter with the accommodation provider, and in principle, will try its best to arrange a room of the same or higher standard as the original booking; if this is not possible, there is a follow-up coordination and compensation mechanism. So this is really not just a simple case of "the room differing from the photos." Instead: Confirmed room type → Not informed beforehand → Discovered to have been changed upon arrival → Completely different room type → leeches, suspected of being bloodsuckers, were found in the room. Paying 4,893 yuan per night for such an accommodation experience is truly disappointing. 📌 I strongly advise everyone considering booking this place recently to think twice. Especially before check-in, double-check that "the room type actually assigned is the one you booked." Don't arrive to find out that what you booked as a view room has turned out to be a completely different room type. Photos are really only for reference; you only know the true situation after actually staying there. This time, all I can say is: It's not that I'm demanding a five-star hotel, but at least I hope you give me the room type I paid for."