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5つ星

アクア ビレッジ ヘルス リゾート & スパ
4.6/518レビュー

アクア ビレッジ ヘルス リゾート & スパ

ペナルヴァ・デ・アルヴァ|中心部より1.4km
Aqua Village Health Resort & SPA absolutely poor exprience from a never-to-be-guest. Yesterday 14th May 2022, after driving for no less than 2 hours, my wife and I arrived at what looked to be a fine establishment. We entered the parking and having seen no signage indicating where to park, decided to stop next to the reception where we were greeted by a friendly concierge and were told how to complete check in. We had made our reservation roughly 3 weeks prior for my wife’s birthday and had very high expectations from what is advertised to be a 5* resort. On the way from the car to the reception, I had pointed out the 32C heat to the concierge - being from South Africa as well as being well traveled, I had experienced far higher temperatures elsewhere, but it was pretty hot. We were asked to provide our identity documents and while those were being processed we were taken through a map of the resort and had the facilities explained by another front desk attendant. This is where things took a turn for the worst, having been told that this SPA had no SPA for the weekend! It was almost like the way in which you would greet a stranger in passing. This was obviously less than ideal given our expectation and sheer excitement up to that point. No SPA we asked? The response being that these facilities were undergoing maintenance, that there was some issue and as a result the SPA would remain closed for the duration of the weekend. We were also told that we could use the pool, however this does not benefit from the thermal water which the area is well known for. At no loss for words, we asked how this matter would be resolved as right then, although we were less interested in staying the weekend, we were exhausted and in dire need of freshening up. I should mention as well that at no point up to this moment, were we offered even a glass of water. I am fortunate enough to have stayed at several 5* establishments prior to this and so had some expectation of the level of service, which was clearly amis. We were asked to wait while the front desk attendant contacts the manager. I’m not quite sure how long this took but it felt like an eternity. I would guess about 15-20 minutes later we were told that the resort will do nothing to rectify the situation. I should say that we had also pointed out the fact that since 2PM on the day [it was around 5PM at the time], the staff were well aware that the SPA was going to remain closed for another 2 days, and still for some reason did not think to contact us letting us know. There was no notice of maintenance on their website and in none of the correspondence received from the resort to date, was it mentioned that maintenance would be carried out to the SPA during our intended stay. Upon asking if we could speak to the manager, again we were asked to wait as this person was not on site at the time. In the meantime as if by magic ice cold water appeared and we had finally been offered something refreshing. As we

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ビジネス向け

アクア ビレッジ ヘルス リゾート & スパ
4.6/518レビュー

アクア ビレッジ ヘルス リゾート & スパ

ペナルヴァ・デ・アルヴァ|中心部より1.4km
Aqua Village Health Resort & SPA absolutely poor exprience from a never-to-be-guest. Yesterday 14th May 2022, after driving for no less than 2 hours, my wife and I arrived at what looked to be a fine establishment. We entered the parking and having seen no signage indicating where to park, decided to stop next to the reception where we were greeted by a friendly concierge and were told how to complete check in. We had made our reservation roughly 3 weeks prior for my wife’s birthday and had very high expectations from what is advertised to be a 5* resort. On the way from the car to the reception, I had pointed out the 32C heat to the concierge - being from South Africa as well as being well traveled, I had experienced far higher temperatures elsewhere, but it was pretty hot. We were asked to provide our identity documents and while those were being processed we were taken through a map of the resort and had the facilities explained by another front desk attendant. This is where things took a turn for the worst, having been told that this SPA had no SPA for the weekend! It was almost like the way in which you would greet a stranger in passing. This was obviously less than ideal given our expectation and sheer excitement up to that point. No SPA we asked? The response being that these facilities were undergoing maintenance, that there was some issue and as a result the SPA would remain closed for the duration of the weekend. We were also told that we could use the pool, however this does not benefit from the thermal water which the area is well known for. At no loss for words, we asked how this matter would be resolved as right then, although we were less interested in staying the weekend, we were exhausted and in dire need of freshening up. I should mention as well that at no point up to this moment, were we offered even a glass of water. I am fortunate enough to have stayed at several 5* establishments prior to this and so had some expectation of the level of service, which was clearly amis. We were asked to wait while the front desk attendant contacts the manager. I’m not quite sure how long this took but it felt like an eternity. I would guess about 15-20 minutes later we were told that the resort will do nothing to rectify the situation. I should say that we had also pointed out the fact that since 2PM on the day [it was around 5PM at the time], the staff were well aware that the SPA was going to remain closed for another 2 days, and still for some reason did not think to contact us letting us know. There was no notice of maintenance on their website and in none of the correspondence received from the resort to date, was it mentioned that maintenance would be carried out to the SPA during our intended stay. Upon asking if we could speak to the manager, again we were asked to wait as this person was not on site at the time. In the meantime as if by magic ice cold water appeared and we had finally been offered something refreshing. As we

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朝食

アクア ビレッジ ヘルス リゾート & スパ
4.6/518レビュー

アクア ビレッジ ヘルス リゾート & スパ

ペナルヴァ・デ・アルヴァ|中心部より1.4km
Aqua Village Health Resort & SPA absolutely poor exprience from a never-to-be-guest. Yesterday 14th May 2022, after driving for no less than 2 hours, my wife and I arrived at what looked to be a fine establishment. We entered the parking and having seen no signage indicating where to park, decided to stop next to the reception where we were greeted by a friendly concierge and were told how to complete check in. We had made our reservation roughly 3 weeks prior for my wife’s birthday and had very high expectations from what is advertised to be a 5* resort. On the way from the car to the reception, I had pointed out the 32C heat to the concierge - being from South Africa as well as being well traveled, I had experienced far higher temperatures elsewhere, but it was pretty hot. We were asked to provide our identity documents and while those were being processed we were taken through a map of the resort and had the facilities explained by another front desk attendant. This is where things took a turn for the worst, having been told that this SPA had no SPA for the weekend! It was almost like the way in which you would greet a stranger in passing. This was obviously less than ideal given our expectation and sheer excitement up to that point. No SPA we asked? The response being that these facilities were undergoing maintenance, that there was some issue and as a result the SPA would remain closed for the duration of the weekend. We were also told that we could use the pool, however this does not benefit from the thermal water which the area is well known for. At no loss for words, we asked how this matter would be resolved as right then, although we were less interested in staying the weekend, we were exhausted and in dire need of freshening up. I should mention as well that at no point up to this moment, were we offered even a glass of water. I am fortunate enough to have stayed at several 5* establishments prior to this and so had some expectation of the level of service, which was clearly amis. We were asked to wait while the front desk attendant contacts the manager. I’m not quite sure how long this took but it felt like an eternity. I would guess about 15-20 minutes later we were told that the resort will do nothing to rectify the situation. I should say that we had also pointed out the fact that since 2PM on the day [it was around 5PM at the time], the staff were well aware that the SPA was going to remain closed for another 2 days, and still for some reason did not think to contact us letting us know. There was no notice of maintenance on their website and in none of the correspondence received from the resort to date, was it mentioned that maintenance would be carried out to the SPA during our intended stay. Upon asking if we could speak to the manager, again we were asked to wait as this person was not on site at the time. In the meantime as if by magic ice cold water appeared and we had finally been offered something refreshing. As we

ホテルを更に表示

ファミリー向け

アクア ビレッジ ヘルス リゾート & スパ
4.6/518レビュー

アクア ビレッジ ヘルス リゾート & スパ

ペナルヴァ・デ・アルヴァ|中心部より1.4km
Aqua Village Health Resort & SPA absolutely poor exprience from a never-to-be-guest. Yesterday 14th May 2022, after driving for no less than 2 hours, my wife and I arrived at what looked to be a fine establishment. We entered the parking and having seen no signage indicating where to park, decided to stop next to the reception where we were greeted by a friendly concierge and were told how to complete check in. We had made our reservation roughly 3 weeks prior for my wife’s birthday and had very high expectations from what is advertised to be a 5* resort. On the way from the car to the reception, I had pointed out the 32C heat to the concierge - being from South Africa as well as being well traveled, I had experienced far higher temperatures elsewhere, but it was pretty hot. We were asked to provide our identity documents and while those were being processed we were taken through a map of the resort and had the facilities explained by another front desk attendant. This is where things took a turn for the worst, having been told that this SPA had no SPA for the weekend! It was almost like the way in which you would greet a stranger in passing. This was obviously less than ideal given our expectation and sheer excitement up to that point. No SPA we asked? The response being that these facilities were undergoing maintenance, that there was some issue and as a result the SPA would remain closed for the duration of the weekend. We were also told that we could use the pool, however this does not benefit from the thermal water which the area is well known for. At no loss for words, we asked how this matter would be resolved as right then, although we were less interested in staying the weekend, we were exhausted and in dire need of freshening up. I should mention as well that at no point up to this moment, were we offered even a glass of water. I am fortunate enough to have stayed at several 5* establishments prior to this and so had some expectation of the level of service, which was clearly amis. We were asked to wait while the front desk attendant contacts the manager. I’m not quite sure how long this took but it felt like an eternity. I would guess about 15-20 minutes later we were told that the resort will do nothing to rectify the situation. I should say that we had also pointed out the fact that since 2PM on the day [it was around 5PM at the time], the staff were well aware that the SPA was going to remain closed for another 2 days, and still for some reason did not think to contact us letting us know. There was no notice of maintenance on their website and in none of the correspondence received from the resort to date, was it mentioned that maintenance would be carried out to the SPA during our intended stay. Upon asking if we could speak to the manager, again we were asked to wait as this person was not on site at the time. In the meantime as if by magic ice cold water appeared and we had finally been offered something refreshing. As we

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ペナルヴァ・デ・アルヴァのホテル宿泊者の口コミを見る

ペナルヴァ・デ・アルヴァのホテルをお探しですか?旅行者本人の口コミからヒントを得ましょう。
アクア ビレッジ ヘルス リゾート & スパ
4.6/518レビュー
Aqua Village Health Resort & SPA absolutely poor exprience from a never-to-be-guest. Yesterday 14th May 2022, after driving for no less than 2 hours, my wife and I arrived at what looked to be a fine establishment. We entered the parking and having seen no signage indicating where to park, decided to stop next to the reception where we were greeted by a friendly concierge and were told how to complete check in. We had made our reservation roughly 3 weeks prior for my wife’s birthday and had very high expectations from what is advertised to be a 5* resort. On the way from the car to the reception, I had pointed out the 32C heat to the concierge - being from South Africa as well as being well traveled, I had experienced far higher temperatures elsewhere, but it was pretty hot. We were asked to provide our identity documents and while those were being processed we were taken through a map of the resort and had the facilities explained by another front desk attendant. This is where things took a turn for the worst, having been told that this SPA had no SPA for the weekend! It was almost like the way in which you would greet a stranger in passing. This was obviously less than ideal given our expectation and sheer excitement up to that point. No SPA we asked? The response being that these facilities were undergoing maintenance, that there was some issue and as a result the SPA would remain closed for the duration of the weekend. We were also told that we could use the pool, however this does not benefit from the thermal water which the area is well known for. At no loss for words, we asked how this matter would be resolved as right then, although we were less interested in staying the weekend, we were exhausted and in dire need of freshening up. I should mention as well that at no point up to this moment, were we offered even a glass of water. I am fortunate enough to have stayed at several 5* establishments prior to this and so had some expectation of the level of service, which was clearly amis. We were asked to wait while the front desk attendant contacts the manager. I’m not quite sure how long this took but it felt like an eternity. I would guess about 15-20 minutes later we were told that the resort will do nothing to rectify the situation. I should say that we had also pointed out the fact that since 2PM on the day [it was around 5PM at the time], the staff were well aware that the SPA was going to remain closed for another 2 days, and still for some reason did not think to contact us letting us know. There was no notice of maintenance on their website and in none of the correspondence received from the resort to date, was it mentioned that maintenance would be carried out to the SPA during our intended stay. Upon asking if we could speak to the manager, again we were asked to wait as this person was not on site at the time. In the meantime as if by magic ice cold water appeared and we had finally been offered something refreshing. As we

よくある質問:

  • ペナルヴァ・デ・アルヴァ内で人気のホテルを教えてください

    ペナルヴァ・デ・アルヴァにはたくさんの人気のホテルがあります。出張でもバカンスでも、 ビー・アルバはおすすめのホテルです。

  • ペナルヴァ・デ・アルヴァのホテルの平均宿泊料金は?

    ペナルヴァ・デ・アルヴァのホテルの平日の平均宿泊料金は52,954円、週末(金~土曜日)の平均宿泊料金は58,456円です。

  • ペナルヴァ・デ・アルヴァでおすすめのラグジュアリーホテルは?

    ペナルヴァ・デ・アルヴァにはさまざまなスタイルのラグジュアリーホテルがあります。アクア ビレッジ ヘルス リゾート & スパは非常に人気があります。

  • ペナルヴァ・デ・アルヴァでハイクオリティの朝食を提供するホテルは?

    ビー・アルバでは上質な朝食をお楽しみいただけます。美味しい朝食で1日を始めましょう!

  • ペナルヴァ・デ・アルヴァでフィットネス施設を併設しているホテルは?

    アクア ビレッジ ヘルス リゾート & スパはフィットネス施設を併設しています。ご旅行中も満足いくまでトレーニングに励むことができます!

  • ペナルヴァ・デ・アルヴァでプールが併設されているホテルは?

    アクア ビレッジ ヘルス リゾート & スパはプールを併設しているホテルです。ホテル滞在中は、プールでのひと時をお楽しみください!

  • ペナルヴァ・デ・アルヴァのおすすめ無料WiFiを提供しているホテルはどこですか?

    出張でもバカンスでも、インターネットは旅の必須条件です。ビー・アルバは無料Wi-Fiサービスを提供している人気のホテルです。

  • ペナルヴァ・デ・アルヴァで温泉があるホテルは?

    ホテルで温泉を楽しみませんか?アクア ビレッジ ヘルス リゾート & スパには温泉があります。今すぐ予約!

  • ペナルヴァ・デ・アルヴァで空港送迎サービスがあるホテルは?

    ペナルヴァ・デ・アルヴァにはあまり馴染みがありませんか?アクア ビレッジ ヘルス リゾート & スパは空港送迎サービスを提供しています。

  • ペナルヴァ・デ・アルヴァで高評価のスパが併設されているホテルを教えてください

    旅行でお疲れですか?アクア ビレッジ ヘルス リゾート & スパは高評価のスパサービスを提供しています。

  • ペナルヴァ・デ・アルヴァのホテルキャンペーンは?

    Trip.comでは、年間を通じてさまざまなキャンペーンや割引を提供しております。キャンペーンページから、Trip.comでご利用いただけるキャンペーンをご確認いただけます。

現地旅行情報

最高値246,766円
最安値16,537円
レビュー数19
ホテル数4
平均価格(平日)52,954円
平均価格(週末)58,456円