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「Was given a top floor room and asked for another as wife has just had two knee replacements the lady then gave us another room which was further away and just as many stairs, the room was ok but their was a noise which made it impossible to hear the television so on asking was put in the original top floor room and the television was not working only one Chanel and could not alter anything, We were then given another room two doors away and the room was fine but still top floor, both in mid seventies and was watched struggling up lots of stairs with no offer of help, very poor service and understanding.」