「I wouldn't consider this a good stay, as I encountered several issues. First, the check-in process was a hassle since this hotel doesn't have a front desk. I spent hours calling the hotel, facing either ”Line busy” or no response after a long wait. If it wasn’t for Trip.com's customer service finally connecting with the hotel, I wouldn’t have known what to do. Second, the wooden door in my room was difficult to close; it required a hard push and made a loud ”bang.” The glass sliding door of the shower room was also problematic, it fell out on my first pull, and I'm certainly not strong enough to break a door with just one pull. Lastly, and most frustratingly, was the toilet paper situation. It was my first time encountering a toilet without a single roll of paper. I can't imagine what I would be if I hadn't brought my own in my bag that day. On a positive note, the room was well-equipped with a fridge, oven, heater, toaster, and even an iron, which suggests the hotel might have been quite good when the things are all good a few years ago, but not now.」
ゲゲストFast, easy and very pleasant check in and out. Kept our bags in storage room for a full day on day of check out as our train wasn’t due to leave until 8:00pm.
Rooms were very clean and beds were comfortable.
Breakfast was great with plenty of options.
Bar food was lovely and reasonably priced.
Overall very happy with our stay.
ゲゲストNice location for botanical gardens. Student style accommodation with fun decor, quirky games and games rooms. Useful kitchen, bonus pastry and coffee in the morning.
LLulu Em TravelsExtremely kind staff at welcome, updated our room to higher and with a great view over the square. Clean, wide room, very large bed, nice big glass windows. Easy checkout.
SSal7when i checked in The Two staff at reception(Female) were extremely friendly, polite and very helpful, I forget their names but all round a much better experience than last time also the guy on night shift was also great. Will deffo be booking again soon keep it up guys 😃
ゲゲストThe hotel has a nice feel about it. The single room I had was fine for one night. The bathroom was nice, it was almost as big as the room !! The shower was excellent. I did not sleep well, the mattress was rather uncomfortable. I did report it and was told they were in the process of upgrading mattresses. The staff were all very happy, welcoming and friendly.
JJohn SalinskyThe Hotel staff were very friendly and helpful as far as they could be. On the first day of our stay ( Christmas Day) there were parties going on and we had to go up several flights of stairs to get to the breakfast buffet. Everything was a little hard to find but the food was good when available. The ample grounds were an additional attraction as were the huge trees in the spacious garden.
On Christmas Day there were lots of staff looking after the various parties.On the last day, however, ther was only one poor unfortunate waiter in attendance! He did his best but it was impossible for him to keep the buffet food items fully refreshed. He had to do this as well as clearing plates etc from tables. We thought that the lack of any other waiting staff was due to the unavailability of staff from the European Union.
The bedroom facilities needed repairs which were unattended to. In particular, the control knob of the central heating radiator had fallen off and could not be replaced. The radiator was on night and day and also made an irritating noise through most of the night.
We stayed three nights in the hotel from 24th to 27th December 2023.
IN summary, we thought that the hotel could be restored to it's original splendour but would need a substantial investment to improve its standard.
The once magnificent hotel seemed sadly neglected because of lack of investment.
Otherwise the room was satisfactory. But sleep was difficult until we got more used to the noise at night.
In summary, we thought that the hotel needed a lot of money spending on it to improve the facilities and make dure there were enough staff.