Nice hotel, old and full of character. Staff were very friendly and helpful. We had a problem with the heater and a member of staff was extremely friendly and sorted the problemstraightaway. We would definitely stay again as the location is perfect for Harrogate town centre.
This is not a 4 star hotel. Lovely building but once you move from the public areas to the residential the quality drops like a stone. I would class our room as a hostel room not a four star room. The room was extremely tired, stains on the wall, dirty carpet with a grime build up along the edges, a make shift patch on the door, mould in the bathroom, peeling paint behind the sink and an unpleasant odour. All in all it was just unpleasant.
Nice breakfast.