The apartment was very clean with large shower room and comfy bed. The communication was great and the snacks and tea making facilities were spot on. The only problem we had was the light outside our apartment 34 was not working which left the steps dimly lit and had to use phone torch to open door with the key when returned from evening out. Would definitely stay again though. Thanks
It is a very beautiful hotel with lots of history. I stayed on the 7th floor and had a view across the square. There was a problem during my stay but the front of House Manager Dean who is not only funny, friendly and brilliant sorted it swiftly and efficiently for me. I will definately be staying again.
LLadyMarahGreat location,very quiet peaceful area beautiful room and very clean I lived it . But my stay would have been better if everything had gone smoothly I Just had a problem with the hotel asking for a deposit and not accepting cash for it , I do understand policies are different but after a 12hour flight plus 3 hour train ride all I needed was to get my room and rest but I had to sit for over 20 plus minutes trying to figure out what to do with my situation.I suggest they should be more accommodating and attentive to different situations and customers circumstances rather than just saying we don’t accept this and not willing to find a solution to help. Later on after about 30 minutes or so a very nice friendly manager came to my rescue and found a solution .which could have been done in the first place than having a customer wait for long because someone else is not willing to budge and understand a situation and find a solution.
NNeil CookeNic, clean and comfortable hotel. Ideally situated on the M1 but without the traffic noise. Restaurant a bit limited but there’s more eating places in the services. Bar is a bit pricey, but the staff are fantastic and a credit to the company