インドタミル･ナードゥ州で、Wi-Fiのあるホテル

「The staff are very friendly, courteous, and helpful. However, the breakfast selection is limited, with fewer choices than expected」

「We congratulate Leela for having such brilliant staff! That's what makes the hotel stands out from other high end competitors. Even though the hotel was fully booked and very busy at the time, we were warmly welcomed from the moment we stepped down from the car. The gentleman who checked us in, Mr. Shantanu, Ms. Supra at Concierge, Nayansi, the manager at the India Restaurant... and many more whose name we were unable to remember, made us feel like some sort of noble or important persons, and all that was done from the bottom of their heart with genuine warmness...we use to stay at Peninsular, Four Seasons, Aman and the like when we went on holidays. They are not available in Chennai but we must say Leela offers even better services than our usual choices. The hotel itself is very well-maintained and classy. The pool is resort-feel even though it is in the city. The free spa facilities are very generous with many indoor jacuzzi, suana and herbal steam. We are very impressed. Thank you for ending our Easter holidays in South India perfectly!!」

「My stay began on a disappointing note. I arrived at the lobby on a Sunday afternoon and waited nearly 40 minutes before anyone attended to me. Although I was clearly in line, a couple of other guests approached the desk and were assisted before me. I expected the concierge or front-desk staff to notice the situation and assist guests in the order they arrived, but unfortunately, that did not happen. Once I was finally checked in, I was assigned a room on the fourth floor. The room itself was acceptable. I generally do not have particularly high expectations regarding hotel-room ambience, as I find that it often does not vary significantly across hotels, regardless of their star rating. What I found especially unreasonable was the hotel’s pricing. Items available in the room, such as a Snickers bar priced at ₹155 and a packet of Lay’s priced at ₹55, ***** with peanuts and carbonated drinks, were listed at several times their normal retail prices. The markup was so excessive that it made me wonder whether the hotel actually wanted guests to consume these items or was simply trying to impose an unnecessary and inflated expense. The same applied to transportation. The hotel quoted ₹1,800 plus taxes for a sedan to the airport. I booked an Uber for the exact same journey for ₹699. Charging well over twice the market price—and then adding taxes on top of it—is frankly absurd. Hotel convenience may reasonably come at a premium, but this felt less like a premium service and more like an attempt to take advantage of guests. The complimentary breakfast, however, offered a wide variety of options and was probably the most redeeming part of the stay.」

「Overnight stay only when visiting temple. Very nice room with everything we needed. Good room service and brilliant staff. Wish we could have stayed longer and would certainly stay again if in the area.」

「Visited Coimbatore for a conference. Stayed at this hotel for 4 days. The hotel is one of the top hotel in the town. Room is comfortable and clean. Breakfast selection is good but orders often get missed due to big morning crowd. Staff services are good and accommodative.」

「Service is excellent. Staff go out of their way to help and check in on your wellbeing. I will never stay at another hotel in Chennai except Taj! I would to especially thank staff, Venkat, Amit, the COO who accompanied us to immigration to ensure we were safe and the staff in Anise for wonderful hospitality during breakfast. Thank you so much. My only stay in Chennai is your hotel. I must also credit room service staff. They looked into our very need to even arrange footwear on rack, place new bedroom slippers at bedside everyday. My friends and I had an awesome experience!」

「ホテルは実際、時代遅れになりつつあり、内装は色褪せ、硬い素材は剥がれ落ち、退屈な雰囲気です。窓に糞をする鳥や不快な景観をなくす対策を講じるべきです。外観は明らかに建物全体にひび割れが見られます。フロントのファイアズはチェックイン時に、お客様を迎える際にどう笑顔で対応すればいいのか分かりません。ラグジュアリーコレクションホテルだとおっしゃっていますが、改善の余地があります。さもないと競合他社に取って代わられてしまいます。」

「Wonderful hotel with a peaceful atmosphere inside …The rooms were clean and comfortable, and the staff provided excellent service. The hotel is conveniently located near the temple, making it a perfect place to stay for visitors. I would definitely stay here again.」

「Kudos to the reception staff Dipa and Pradeep for their kind gesture and hospitality. Excellent place to stay and I’ve been coming back over and over during the last 7 years.」

「The room was comfortable, and housekeeping does a great job. If your stay is for business or corporate purposes, this is a good place as it is surrounded by lots of IT and its service related businesses. As for the food and service, there is room for improvement. There is inconsistency in the local or regional cuisine. Do take note that they do serve pork (1 or 2 dishes) in their restaurant.」