Good hotel location. Big and beautiful room. Though toilet size is small. Poor pressure from rain headshower and no place to hang showerhead above the head. No glass to put toothbrush. No proper place to put clean tower except at below sink which is near to the floor (kinda dirty to put it there). FYI, This hotel only has 1 lift and long queue time especially during breakfast time.
Almost got kicked out of my room (standard room) and changed to economy room by Weingart management due to some events and prolly not enough room for them, eventhough I have booked way early, however, trip.com has assisted me to maintain my room after a long consultation. Big thumbs up by trip.com customer service.
I would highly recommend this hotel if you’re staying at Karakoy area and wont be facing the same issue as above from their management.
AAkif.My first night was a disaster because my room's power supply kept cutting off and they took almost 3 to 4 hours to fix it, due to that I couldn't sleep the whole night and my morning plans got wasted too. I asked the hotel manager Mr.Arda to give me an extra night, (he refused), airport transfer on my checkout date , (he refused) , room upgrade, (he refused) , Then Mr Arda promised us a complimentary dinner at the rooftop restaurant and that was amazing .My initial plan was to stay 3 nights but then I extended it for 2 more nights because of 1 man Mr.Karem at the reception , the nicest guy of the hotel , Mr.Karem and Mr.Arda helped us alot and supported us in every aspect, but sorry to say all the other staff members there had just 1 answer. im sorry we cannot help you we cannot help you , I'll definitely visit again, Thanks to Mr.Arda and Mr.Karem ❤️ and lastly thanks to Mr.Servet who told us about the free shuttle service provided by the hotel which takes us to Taksim .
Thank you, Double Tree
Regards Akif