私たちは滞在に関するすべてが大好きでした。オーナー/マネージャーは熱心に私たちにサービスを提供してくれました。食べ物は一貫して高い水準であり、非常にリラックスした快適な食事体験です。スタッフは楽しくそれを超えています。Hidden Lake Hotel を見つけて以来、オークランドからケンブリッジ経由でタウポまで旅行する際には、他の場所に滞在したことがなく、今後もそこでより多くの時間を過ごす予定です。
We booked via a travel agent and fully paid. When we checked-in, the staff knew that we already paid via the travel agent. After we checked out, we are shocked that the hotel double charged the room fee to our credit card without informing us. The receptionists are apathy and unhelpful. We are disappointed with Novotel.
We stayed one night en route to Hobbiton and liked it so much that we stayed another 2 later in our trip.
Great location, and Cambridge is a relatively easy base to get to other places from.
Beautiful decor throughout, nice finishings and really peaceful.
It was very busy during our stay (around Christmas/NY) so a little wait for food/drinks but that’s to be expected. We had positive interactions with all hotel and restaurant staff.
My only feedback is that the switches in the rooms have blue lights on them, which, for people that like a black-out room, can disrupt sleep. Hopefully an easy fix!
SSeetoh Chee WaiWe have a great stay at this hotel. Its very clean, staff is very helpful and friendly. The breakfast provided by the hotel is really great too! It is also near to tourist attractions and good food places.
ゲゲストWe stayed one night en route to Hobbiton and liked it so much that we stayed another 2 later in our trip.
Great location, and Cambridge is a relatively easy base to get to other places from.
Beautiful decor throughout, nice finishings and really peaceful.
It was very busy during our stay (around Christmas/NY) so a little wait for food/drinks but that’s to be expected. We had positive interactions with all hotel and restaurant staff.
My only feedback is that the switches in the rooms have blue lights on them, which, for people that like a black-out room, can disrupt sleep. Hopefully an easy fix!
MManWe booked via a travel agent and fully paid. When we checked-in, the staff knew that we already paid via the travel agent. After we checked out, we are shocked that the hotel double charged the room fee to our credit card without informing us. The receptionists are apathy and unhelpful. We are disappointed with Novotel.