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「Having lived in Cardiff for decades, I always thought the Raddison Blu looked smart.  First time trying there and I was really disappointed.  It's shabby, the room was really stark and overall it needs some attention.  Reception was full of leaves and granted that the weather was a bit grim, but it gave a dreadful first impression.  The room was very disappointing - painted blue and really really stark. Huge bed (two singles pushed together) a desk and some weird little table - all furniture was bashed and scratched and the room was a very odd layout. The bathroom was decent (and made the room look worse because it was quite modern) but the shower door wouldn't stay closed so the floor was sopping wet.  Despite the website saying that every room had a hairdryer, I had to ring reception to request one.  The bed wasn't too bad but they have to be the worst pillows I've ever slept on - hard doesn't come close.  Overall, I wouldn't stay there again and feel there are far better hotels in the area for the same money which were more welcoming, more modern and less bleak!」

「I have a really mixed feeling about this hotel. I booked the superior room with tree lined view and asked for a quiet room: the receptionist gave me an extremely cold and noisy room right next to the motorway and above some nightclubs. My watch has identified the noise level is over the normal limit. I couldn’t fall asleep due to the loud noise even at midnight. I called the receptionist to change a room. Unfortunately, they first gave me a standard room that the heating system was not working and much smaller than I have paid for. The two maintenance officers who came to check the heating system are very helpful and suggested to change to another room. Only by then, I was able to change to another room that matched the similar sized of a superior room, but without tree lined view. I must say that all the receptionists were friendly and polite but behind their friendliness, they are not really helpful at all. I had my dinner, a sea bass meal, at the restaurant - see the photo. The dinner and the service was both outstanding. The kettle in the room was not very clean; it could easily be cleaned by using small spray to remove the calcium. The gym and swimming pool are excellent. If you are not used to live in really loud room, please double check with the receptionists. It is also not worth to pay an extra 10 pounds per night to get a so called tree lined room with extreme loud noise. I also wonder the reason for the hotel to give customers rooms that the heating system are not working. It would helpful to check before they allocate room to customers. It would also helpful that the hotel ensure that the room has reasonable temperature before admitting guests, esp on a very cold winter night. Overall, this is not a very good experience. I was not able to sleep for a whole night. I paid extra in the hope of getting a better and quiet room but ended up with one of the worst room without getting any compensation.」