「Pool was great, a bit cold though. Breakfast was good. Bed was creaking every time we moved and not very comfortable this time. Last stay the bed was amazing. Not a good night.」
「The hotel is great-well lit, clean, quiet. Staff is friendly. A great place for family outings and also for conventions.
The only complaint I had was there was no tea available in the room, just very good expresso coffee and more device plug ins for usb or usb-c without having to find electrical outlets for blocks. The room we had could have been a little bigger and roomier for the price we paid. It was a long room but accessible to the elevator and ice machine and the flooring is weird and could be plushier. (321) I Like the lights going on automatically under bed when getting up in the night. Had 2 queen beds which are comfortable.
The pool is wonderful and so is the hot tub which is big( can accommodate 10). The cabanas are wonderful amenities. . Like the proximity to fun places, restaurants and bars and stores—-all within the confines of the Hard Rock Hotel.
Important suggestion: because the hotel is attached to other businesses, security is important.
1. Maybe have a gate into the hotel proper with a security guard or paid guests could use room key to get into the hotel from the emporium or other businesses like restaurants.
2. Use room key to work the elevator so no other persons who are not authorized could enter the room floors.
Will definitely stay there again. Appreciated getting late checkout. Reception girls are courteous and very helpful and friendly.」
「Our suite was perfect for my family of 6. There was a separate living space with a pull out bed and the bedroom had two queens with french doors for privacy. The kids enjoyed the pool and mini arcade. Wish there was breakfast included..or even coffee for guests.」
「ホテルの部屋は古いです。 2-starホテルはきれいですが、本当にきれいではありません。部屋はひどい匂いと非常に古いです。チェックインすると、ハエが飛んでいます。バスルームには換気装置がまったくないため、すべての臭いは部屋の中にとどまります。バルコニー/パティオのドアにはフライスクリーンがないため、蚊やハエが部屋に入るのを恐れて空気が循環するために開くことはできません。中央の空気システムではありません。1 unti AC とてもうるさい。」
「The check in was very smooth once I managed to get in to the building. The room was huge, clean and had all the little touches except the lack of drawers (only 2 small drawers for a 2 Double bed room). Also only 3 hangers for clothes and nowhere to hang a coat.
The staff were all very pleasant and friendly.
Would definitely highly recommend to a convenient stay in London. Will most certainly be staying there again.」
「Location is conveniently just off of the highway. The staff were very friendly and helpful.
They were doing several renovations/upgrades while we were there (early 2025), but hardly noticed (did not impact our stay). It will look great when the restaurant upgrades are done.」
「good for the price. I appreciated that there was a fridge and microwave although I didn't use them. I often do when I go away. Location is good. Breakfast was better than some places I have been. Staff were friendly.」
Hotel was quiet considering how close it was to the highway. There is nothing walkable to. Hotel has 1 restaurant but that's about it. We drove to a town about 15 mins away to have dinner. Room was adequate.. bed was fairly comfy, room appeared clean. Fridge was on way too low to be useable. Breakfast was typical.. some hot foods, fruit, juices, bagels, toast, yogurt, coffee. I don't typically risk any of the hot food so settled with a yogurt, a piece of toast and coffee. This location was convenient for our purpose and the price was good for what it was.
There was a big mixup with Trip.com not having sent the hotel our payment confirmation but that wasn't the hotel's fault. We resolved it quickly.
I would book this hotel again in a HEARTBEAT! Couldn't beat the location, staff were wonderful, rooms were super spacious and exceeded our expectations!!
I took my kids to the hotel for a treat to get together and right in my hallway at 4am we got woken up by yelling and screaming they did kick them out but I was nervous and to he woken up like that was not necessary and when I told the front desk people they just said o they left but still it was not enjoyable and to get nothing for compensation I paid my money to go have a good night and that was not a good time I thought they could of said o come back on us or give me half off the next room something would of been appreciated