「The hotel is located next to Newcastle Central station minutes from the Cathedral, the Castle, the centre of the city near Monument. The hotel entrance has a faded grandeur that isn't intimidating, more comfortably worn. The room was cosy with bathtub and shower. The WiFi was a little temperamental but works fine. A plus for me was the pool and spa facilities at the hotel. Nothing better than a swim to start the day. Excellent location and good value hotel.」
「Hotel very good location on the quay side, good selection of foods the décor of the hotel not to my taste dark grey and black room choice best if you can get room facing the quay side only problem I had was wet shaving in the bathroom cannot get close to mirror / poor lighting ( you need to use electric shaver ).」
「Room was nice and clean, but air conditioning wasn’t working. Asked to change room because without air conditioning room was stuffy. They said there are no more rooms available as all are fully booked, but could provide a fan. The fan did help greatly, but I did a check online and there are clearly still rooms available to be booked.」
「I had an early morning flight and wanted the least worry option for making the flight. I chose the Britannia primarily because of its location but was pleasantly surprised when I checked in. The staff were very helpful and courteous, the prices of food and drink were very reasonable which was another eye opener as I’ve encountered the kind of airport hotel overpricing that normally entails travelling. All in all it was probably the best value for money hotel I’ve ever stayed in and I’ve been all over the world.
Neil」
「The hotel is located in the center. It was silent and comfortable. Their products are nice. They have gym, it was clean. I liked that you can get extra 500 points if you don’t request housekeeping service. Minus is that they are expensive but you still won’t get breakfast (unless you pay even more expensive price). I didn’t like the picture in the room, with cigarette in the mouth, I believe they should remove it as it can promote smoking.」
「The room was very clean and tidy, and the location in the city centre made it really convenient to get around. The facilities were good and more than enough for my needs. What impressed me most, though, was the hotel’s service. I had accidentally left behind a very expensive pair of prescription glasses after checking out. When I contacted reception, they quickly located them without any hassle. My daughter was able to collect them and send them back to me. Truly excellent service.」
ゲゲストEverything was perfect apart from the windows really need cleaning they were so filthy you couldn’t see the river from the room properly. Room was clean and staff are great!
ゲゲストBooked a room away from the lift. Gave us a room next to the lift. Went down to see ifcwe could get it changed as we wanted a quiet room On check in we requested this so obviously next to the lift facing the stack is not a quiet room. Next room was directly above the hotels air conditioning unit gave up as obviously the receptionist was having a serious customer service melt down especially when we went out 10 minutes later and she called over ..is that room OK for you? Obviously not as the air conditioning unit screamed all night long we just said yes as what was the best room going to be ?? Certainly will not be back thanks to the totally piss taking receptionist
ゲゲストThe room 515 was absolutely lovely inside to stay over but the taps were extremely hot in the sink and the plugs weren’t working properly as the sink kept jamming in and couldn’t hardly push it to release the water, that also includes the bath so it will need maintenance work so the water runs smoothly and plus you need to replace the bath plug as walked in to a damaged one, great facility’s but the room needs to be a little bit bigger and was expecting a room to not be in a corner.
MMillwall85Front desk service was lovely, free parking is always great. The room itself was small but did a job - although the mattress was very thin and the pillows even thinner. Used the pillows meant for three people just for myself, so bare that in mind.
Bit of a musky smell but again all things you expect at this price point.
SSamalexiGreat location, nice little room, it's listed as an apartment but I wouldn't say it's big enough to be considered one. My only problem with the room was the cleanliness, the walls and floors had a lot of marks and dirt, same with the curtains. It made the trip slightly less comfortable. It could have also done with Aircon as it was very warm.
To sum up -
Pros - Great location, comfortable bed, mini kitchen with kettle, fridge and tea & coffee provided. Even some biscuits too. The price was great for a Saturday night during a big Newcastle event we spent £55 which was way cheaper than most other hotels in the area.
Cons - wasn't very clean and the check in was a little awkward as our keys wouldn't work. If this was improved my rating would be a lot higher.