WWorkerBeeIncredibly kind and effective staff on the check-in desk! I arrived late and was very tired, but they were so nice while being efficient at the same time. Got a complementary upgrade and they always made sure to greet you when walking by. It's the small things that make IHG great.
Breakfast was express standard, but no complaints.
The room was a presidential suite, and it was spotless and in great condition.
Convenient location from the airport, but definitely need a car.
ゲゲストAfter a hard day of travelling, I did not appreciate the check in technology providing obstacles like not accepting confirmation numbers or forcing me to jump through hoops like providing license photos when all I wanted to do was to lie down. While the room itself was satisfactory, the heating system would not respond to commands so it was often too cold in the room. I would have appreciated extra packets of creamers left in the concierge closet, as well. I think, for me, in the future I will prefer a full service hotel.
ゲゲストTook my wife here to celebrate her birthday and when we got to the room we noticed the one chair was so marked up, we could’ve gotten a cleaner one at goodwill. Didn’t notice that the soaps and rod were ripped off the wall till we went to shower later that night. After the shower I went to fill our ice and it was half full of water. I’m not the type to complain, but for the price I wanted everything to be perfect for my wife for her birthday and the cleanliness wasn’t there.
ゲゲストTryp was awesome. Great historical location and renovation. Location was fun, safe. Staff was excellent. Will strongly recommend.
Only one issue - apparently a new rule was implemented regarding checking in early afternoon. After a 6 hour drive I arrived at 1:15pm and asked to check in. I travel for a living so I was a bit disappointed to hear it would cost an additional $50 to get my room an 1 1/2 ”early”. I asked if it was ready and was told yes. So after a 6 hour drive my choice was to sit in the lobby for an hour and a half+ or pay the $50. I said I understood if I was trying to check in at like 9:00 am.
When checking out Tryp made the experience right.
Overall, as a frequent visitor to pittsburgh I look forward to returning and highly recommend.