I’ve stayed four days and enjoyed the daily bus service to Haram it was 24/7 days, the receptionists are professional and approachable.
The room service was friendly and supportive. The room was mid clean not immaculate but it was nice, the TV was working well.
The fridge is not cooling very much but its fine.
place is a bit far from haram, tho convenient with shuttle buses every 20 minutes. still, i procrastinated a little every time i went during the night while planning to go back to hotel after shubuh. it takes roughly 1-1.2 hours to reach the hotel after 5 am.
other than that, everything is good! LOVE the layout of the toilet!
L’hôtel est propre la chambre pareil il y’a ce qui faut légère odeur au toilette, mais ninpacte pas la chambre le buffet bon c’est pas non plus un 5etoile mais correct pour le prix payer, le bus par contre c’est une fois par heure donc embêtent il y’a pas de restaurant à côté même algérien.
The room is spacious and lovely, though the toilet’s a bit on the smaller side. The location’s really convenient, not too far from the Haram, especially with the new gate.
Great hotel with convenient amenities. Suited to solo travellers as it is quite far from the Al haram. The shuttle bus service is convenient though. It comes every one hour.
ゲゲストThe location is fantastic, just exactly what I needed especially in Ramadan. The masjid next door makes it so accessible and easy for travelers.
What I really appreciate about this is The receptionist ( a lady which her name began with M - i think she’s Indonesian originally , I forgot her full name - sorry)
She was very helpful and kind. The service guys are always nice. The staff at the entrance of the dinning were very friendly. The buffe was delicious and had variety.
The only not very pleasant experience I had was with this 2 specific security guards at the front entrance on the 25th Feb around 8:00pm. They acted very rude and unhelpful ( I don’t know their names but they need to improve in their humanity and manners.
Other than this, I has a very pleasant experience here mostly.
ゲゲスト枕が汚れていて血痕が付いていました。幸いツインルームを一人で利用していたので、フロントには連絡せず自分で枕を交換しました。
地元の人々は中国人が嫌いなようです。ニカブを着用していたので地元の人と見分けがつかなかったはずですが、パスポートを見た途端、フロントの態度が変わりました。チェックアウトの際も非常に不機嫌そうでした。チップを渡そうとしましたが、従業員はすぐに「Have a good day.」と言ったので、結局チップは渡しませんでした。後ろに誰も並んでいなかったのに、なぜそんなに急いでいたのか分かりません。
レストランはまあ普通でした。巡礼に来る人々ばかりなので、メッカに「楽しむ」という気持ちで来るなら、幻想は捨てて現実を見るべきでしょう。
パキスタン人のタクシー運転手には注意してください。Uberを利用し、緑色のタクシーには乗らないでください。
ゲゲストExcellent facility. Very good service. Little far from Masjid Al Haram. Has bus service from 06:00 to 04:00. Taxi 10-15 Riyals to bus stop. If you want to go closer, 20-25 Riyals in the tunnel under the clock tower. From bus stop 10-15 minutes walk to the entrance. When they will be fully open after construction it can be shorter.
ゲゲストOne of the best options for those travelling with elderly parents or those requiring assistance.
Everything was fantastic. Entrance is through the Clock Tower so it gets really busy during the evenings but aside from that had no issues.
Would definitely stay again.
ゲゲストFantastic hotel. Extremely clean (and fragrant lobby). We had a twin deluxe room with Haram view; spacious, comfortable and plush. Breakfast was also solid with good hours (6:00 to 10:30). We checked out on a Friday and they allowed us to check out after Jummah salah.
The hotel is actually quite close to the Haram. From reviews online I was unsure, but in practice it's a few minutes walk to King Fahd Gate 79. For getting into the Haram I think it is quicker door-to-door than the Clock Tower hotels. For getting back from the Haram to the hotel, that is a bit longer depending on where you exit the masjid anddue to a slight uphill walk (nothing very demanding, non-elderly should be fine), though the walkway gets congested at busy times.
Alternatively, there is a shuttle which takes you from the main hotel entrance to street level in less than 2 minutes; from there you take escalator/lift to the Haram.
Would highly reccommend; only cons here would be no lotion in the bathroom and shower water pressure/temperature was not that high (very minor issues!)
ゲゲストManaging my reservation was unnecessarily complicated and inefficient. both before my arrival and during my stay. It proved very difficult for the staff to organize my stay in a single room without having to repeat the same process several times. It simply didn’t make sense. forcing me to repeat the same procedure multiple times was difficult to understand and rather disappointing.
YYunisNOur stay was excellent from start to finish. The hotel is very clean, quiet, and comfortable, The staff were friendly and attentive, always ensuring we felt welcome. also The restaurant was fantastic, and overall the experience exceeded our expectations. Highly recommended.”