サウジアラビアマッカ州で、朝食のあるホテル

Price: Very cheap for a 4-star hotel. Good value for money. Location: Quite far, located in the an Naseem area, but like the vive there. Shuttle bus : very excellent and very punctual. Room: Overall okay, but the toilet is quite small. Breakfast: Has a good variety, but the menu is almost the same every day. I stayed for 7 nights and ended up eating nearly the same items daily. Staff: Generally okay, but there was a serious incident that affected my stay. One night, a bellman attempted to open my room door 2–3 times. Fortunately, I had engaged the inner lock, so he was unable to enter fully. He was accompanied by other outsiders, which was a clear breach of guest privacy and safety. I immediately made a complaint to the reception. They offered a room upgrade, but the room change process took a very long time. I waited from before Maghrib until after Isya, and eventually had to go to the reception myself to follow up. Wi-Fi: After changing to the new room, the Wi-Fi signal was very weak. I had to sit near the lift area just to get a stable and stronger internet connection, which was very inconvenient.

I’ve stayed four days and enjoyed the daily bus service to Haram it was 24/7 days, the receptionists are professional and approachable. The room service was friendly and supportive. The room was mid clean not immaculate but it was nice, the TV was working well. The fridge is not cooling very much but its fine.

I stayed there in the same year it opened, 2023, and honestly, I was blown away by the hotel's luxury, location, the service of the staff, the overall tranquility, and the wonderful rooms. Even the food was excellent; I consider it the best I've had so far. Even if you don't stay there, I highly recommend trying Patras Restaurant. Since it was my first stay in the hotel in 2023 and I was so impressed, I went back and booked a room for my friend to try it, and I will definitely visit and stay there

Excellent facility. Very good service. Little far from Masjid Al Haram. Has bus service from 06:00 to 04:00. Taxi 10-15 Riyals to bus stop. If you want to go closer, 20-25 Riyals in the tunnel under the clock tower. From bus stop 10-15 minutes walk to the entrance. When they will be fully open after construction it can be shorter.

Dear Trip.com Customer Support Team, I am writing to formally file a complaint regarding my recent stay at Mövenpick Hotel & Residence Hajar Tower Makkah, which was booked through your platform. Unfortunately, my experience did not meet the standards expected from a hotel of this category, nor the information confirmed prior to arrival. 1. Early Check-in Confirmation Not Honored Before my arrival, I received a message from the hotel requesting confirmation of my check-in time if it was before 12:00 PM. I confirmed this accordingly. However, upon arrival, I was informed that no room was available and was asked to wait until around 4:00 PM, under the pretext that this is the standard check-in time. This was both disappointing and exhausting, especially after travel, and contradicted the prior communication from the hotel. 2. Bathroom Plumbing Issue On the first day, I encountered a serious issue in the bathroom where water overflowed and accumulated, making it impossible to shower or even use the sink properly. Although the issue was eventually repaired, it significantly affected my comfort during the first day of my stay. 3. Repeated Unfulfilled Requests (Pillow and Blanket) I requested an extra pillow and blanket multiple times (at least four separate requests). Each time, I was assured that they would be delivered shortly, yet they never arrived. This reflects poor service follow-up and lack of coordination. 4. Incorrect Breakfast Restaurant Assignment At check-in, the reception staff encoded my room key with access to a breakfast restaurant that was extremely limited in size, overcrowded, and of noticeably low quality. Often, there were no available tables, forcing guests to wait. Every morning, hotel staff verified my eligibility to enter this restaurant. However, on the last day, a different employee informed me—unexpectedly—that my booking actually entitled me to access a higher-quality, more premium breakfast restaurant, which I immediately visited. This means I was wrongly deprived of the service level included in my booking for the majority of my stay. --- Considering all the above issues—miscommunication, delayed room availability, maintenance problems, poor service responsiveness, and incorrect service allocation—I believe this stay fell far below reasonable expectations. I kindly request that Trip.com review this matter and provide appropriate compensation for the inconvenience and service failures I experienced, whether in the form of a partial refund, Trip.com credit, or another suitable resolution. I trust Trip.com’s commitment to customer satisfaction and look forward to your response. Thank you for your time and attention. Kind regards, Ibrahim Ahmed

The breakfast need improvement by variety and most of the food was cold. Staff are great and hotel was really nice. Additionally the lounge acess timing need to be more flexible specially as we want to pray in Masjid Al Haram its very tight for example snack time that is between 7 PM to 9 PM, also I dont know why they call it snack time that I discovered its dinner. This is the view from the room I booked partial Kaaba view.

A very nice and clean hotel, located close to the Haram. The food is delicious, and the reception staff are extremely helpful and kind. The room is fantastic and cleaned daily. Highly recommended.

We had a wonderful stay at the hotel. The location is excellent, with easy access to the Haram, making it very convenient for prayers and daily activities. The check-in and check-out process was smooth, the housekeeping team did a great job throughout our stay, and the breakfast spread offered a wide variety of options every day. The highlight of our stay was undoubtedly the Kaaba view from our room. It was truly a memorable and special experience that we will always cherish. Thank you to the entire team for the warm hospitality. We would gladly stay here again and highly recommend this hotel to anyone visiting Makkah.

ホテルレビュー：ラッフルズ マッカ パレス 先日のラッフルズ マッカ パレスでの滞在はまさに最高でした。ラグジュアリー、細やかな配慮、そして卓越したサービスが見事に融合し、忘れられない体験となりました。 到着した瞬間から、レセプションチームの温かいおもてなしを受け、チェックイン時に無料アップグレードしていただき、大変嬉しく思いました。アップグレードされた客室は、息を呑むような景色を望む広々とした空間だっただけでなく、ホテルの高い水準を反映した、完璧に清潔で美しく整備されていました。 レセプションマネージャーには特に感謝申し上げます。プロフェッショナルな対応と温かいおもてなしのおかげで、チェックイン手続きはスムーズになり、滞在も明るい雰囲気になりました。細部への配慮と、私たちの満足を第一に考えてくださったことに、心から感謝しています。 特に、ウムラ（小巡礼）を終えた後、リラックスしてくつろげるよう、バスソルトを用意していただいたことは、私たちの滞在をさらに素晴らしいものにしてくれました。ささやかな心遣いですが、心に響くおもてなしであり、ホテル全体のおもてなしの心に深く響きました。 ホテル全体のサービスは素晴らしかったです。ハウスキーピングチームは積極的に対応し、タオル、洗面用具、その他の必需品が十分にあるか常に確認をしてくれました。おかげで、私たちは快適に過ごすことができました。 朝食は滞在中のもう一つのハイライトでした。朝食サービスチームは、私たちが快適に過ごせるよう、きめ細やかで温かいおもてなしをしてくれました。ビュッフェのメニューを案内していただき、料理の説明もしてくれました。朝食のテーマは思慮深く、あらゆる好みに合う幅広い美味しい料理が揃っていました。 デスタとサンディは、並外れたホスピタリティで際立っていました。私たちのニーズを先読みし、親切で、気配りがあり、積極的に対応してくれたので、ゲストとして本当に大切にされていると感じました。ハジャールも、私たちの要望に実用的で思慮深い解決策で応えてくれた忍耐力と創造性に特に感謝すべきです。 ルームサービスチーム、特にファルークは素晴らしいサービスを提供してくれました。ファルークの気配りと効率性により、すべての食事が迅速かつ丁寧に提供され、私たちの滞在体験全体がより充実したものになりました。 ラッフルズ マッカ パレスは、ラグジュアリーなおもてなしの最高峰です。卓越したサービス、細やかな心遣い、そして素晴らしいスタッフのおかげで、忘れられない滞在となりました。マッカを訪れるすべての方にこのホテルを強くお勧めします。また素晴らしい滞在を楽しみにしています。

世界で最も美しい景色を誇るホテル。 以前モルディブの水上ヴィラに宿泊したことがありますが、正直に言うと、このホテルの眺めはモルディブの水上ヴィラよりも美しいです。 + 部屋からの眺めは最高です + マスジド・ハラム（聖モスク）まで徒歩圏内 + 快適で手入れの行き届いた客室 + 毎日の客室清掃とアメニティの補充 + ハラムへのアクセスを途切れさせることなく、ゆったりと過ごせる + ホテル周辺には飲食店が豊富 + ゆったりとした滞在を希望する方に最適 + ラッシュアワー時の混雑を避けるためのエレベーター多数 + ラッシュアワー時の混雑緩和に役立つ上層階専用エレベーターあり + スタッフの対応が非常に親切 + 高速Wi-Fi完備 + 客室から直接モスクの礼拝の呼びかけとイマームの声が聞こえる + 空室状況によってはアーリーチェックインが可能 + ハラムへはアジヤド通りまたはザムザムタワーの2つのルートからアクセス可能 - 料金はかなり高めです。特にカアバ神殿が見える部屋は高額です。 - エレベーターはアクセスカード不要で、部外者も利用できます。私の場合は、スイスホテル アル マカムの宿泊客が間違った部屋に案内されてしまいました。 もしまたグランドモスクを訪れる機会があれば、このホテルを必ず選びます。滞在は本当に快適でした。