We reserved the loft and we had high expectation with the accommodation given that the photos and reviews were great. In reality, everything was great as expected including cleanliness, location and amenities. It is very close to Malaga Cathedral, and the room environment is decently refurbished.
However, the service is not up to standard.
First of all, we arrived early and requested for an early check-in. However, the request cannot be fulfilled.
Second, there was no luggage storage within the facility and we had no choice but to spend extra money for nearby lockers.
Third, the check-in service is all set up and processed via online check-in form and WhatsApp. The contact persons are not helpful as our requests were not fulfilled. No early check-in, no luggage storage and no real-person concierge.
Also, the Wi-Fi password is too complicated and the room access requires the hotel Wi-Fi connection. The mobile connection is weak for the area.
Overall, the accommodation was great, but the guest service has a big room of improvement.
ゲゲストGood location — just a bridge away from the old town, with department stores, restaurants, a supermarket, and a coin-operated laundry all within walking distance. The room layout felt a bit awkward, with unnecessary curves, and the toilet was very small and located separately from the bathroom. Daily cleaning service was a plus — the cleaners were polite. Staff weren’t particularly enthusiastic, but they provided information when asked.
FFrank14Conveniently situated in the heart of the city, this hotel is a practical option for a no-frills stay. While amenities are modest, it serves well for a short visit or stopover. It’s worth checking the price-to-value ratio during peak seasons, as rates can vary considerably.
匿匿名ユーザーNeighbours breaching house rules with smoking and party, very immediate action from online reception. I could go again, location very good and technically working well. Better than average and good value fir money