Hotel looks very posh. Unfortunately thats where it stops. The family room was large but lacked character.
The gym facilities was extra charge
Breakfast was OK. But plates and bowls were filthy
We travel to Midlandsa lot. We wont be staying here again.
.
The place was lovely to stay at and you already have access to the pool which is lovely touch! When we arrived, there was food plates still outside of our room from previous guests but this was soon resolved. Overall, the hotel was lovely!
Located in the center of Solihull, bars, pubs, and shopping areas are all within walking distance. The parking lot is large enough, the amenities are good, and the breakfast, kitchen, and bar are all of excellent quality.
Myself and sis visited our absolute favourite place for a little one night catch up ( we always come here whenever I’m home to visit) Lovely lovely staff ( Hi to Josh, Charlotte, Rachel and the fab teamx) They always warmly welcome us, and we enjoy smashing facilities, great food and drinks and always leave feeling refreshed and relaxed. A really lovely stay again this time. Huge thanks to all for your wonderful hospitality. Until the next time. Take care Karen and Wendy xxxx
A 4* hotel outskirts of M6 Birmingham and Walsall (Midlands). Ihad been given an Executive room which has a fridge. This hotel also has sports facilities. Excellent breakfast. Please apply for a IHG Green points card and save up the points towards your next stay. Complimentary Parking. Please enter your vehicle registration at the front desk (Parking Eye Portal.). Very friendly staff (will go that extra mile).
All staff were excellent always very helpful, facilities need refreshing hotel needs sprucing up, gym equipment tired and ripped Pool small.
Chairs in the bar area either dirty or broken, very busy hotel trying to be too many things to too many people. Tried to book Spa on Saturday or Sunday both full.
Breakfast basic to say the least.
It was a shame, as once again the staff made our stay.
ゲゲストAll staff were excellent always very helpful, facilities need refreshing hotel needs sprucing up, gym equipment tired and ripped Pool small.
Chairs in the bar area either dirty or broken, very busy hotel trying to be too many things to too many people. Tried to book Spa on Saturday or Sunday both full.
Breakfast basic to say the least.
It was a shame, as once again the staff made our stay.
KKoon HoDecent sized room. Reasonably clean. Has an indoor swimming pool, which is really nice. Location is not near the city center. Overall, a good stay.
BBumblebee06Hyatt Rengency Hotel Birmingham is a very nice and cozy hotel with great facilities. It offers halal food, and prayer mats are available upon request, which I really appreciated. The leisure facilities are lovely, with a heated swimming pool, steam room, sauna, jacuzzi, and spa.
However, my stay was let down by the fact that the room did not have a smart TV as mentioned on the website, which caused a lot of wasted time considering that I planned to stay in most of the times. The hotel eventually upgraded us (to a similar room just a few floors higher) after several contact made to reception and a long wait, but I’m grateful to Kenza for her assistance. On checkout, Nandini was very kind and offered support for my next visit as a gesture for the inconvenience.
There's also an issue with parking, which operates on a first come first serve basis. So if you park your car on day 1 and say you're staying for 3 days, you have to pay for the parking for 3 days ahead which is £27 for 24hr. During these days if you happen to take your car out and come back with no free parking space, you lose your money. Your slot is not reserved. It would be better if they charge us for parking when we are leaving the car park rather than making us pay in advance.
Overall, a comfortable hotel with excellent amenities, but clearer information on room facilities would have made the stay much smoother. I would have come better prepared.
ゲゲストHotel was in great location for conference at millennium point. Easy access to city but nicely located in slightly quieter spot in Aston university campus. Room was nice and even could have a range of pillows . Bathroom nice , with good fluffy towels . I did think the products were likely watered down and the loo roll was the brown scratchy sort . I was on the second floor and only real complaint was that from 7am the main door slams, it’s like one of those sound cannons waking you up.
Maybe a quiet shut be an easy fix.
Otherwise the staff are all really polite and helpful. Free swim/ gym pass for the university pool is a real nice touch. All in all excellent . But a soft close on that door would be amazing .
KK.MartinnThe place was lovely to stay at and you already have access to the pool which is lovely touch! When we arrived, there was food plates still outside of our room from previous guests but this was soon resolved. Overall, the hotel was lovely!
ゲゲストMyself and sis visited our absolute favourite place for a little one night catch up ( we always come here whenever I’m home to visit) Lovely lovely staff ( Hi to Josh, Charlotte, Rachel and the fab teamx) They always warmly welcome us, and we enjoy smashing facilities, great food and drinks and always leave feeling refreshed and relaxed. A really lovely stay again this time. Huge thanks to all for your wonderful hospitality. Until the next time. Take care Karen and Wendy xxxx
ゲゲストThe hotel was fine - Staff at breakfast and in the bar were really lovely. However we were charged twice for this booking. I prepaid through the trip app but my brother arrived first at the hotel and he was charged again. Only by accident did we realise this and said it at the reservations desk. They could not help saying that I would probably get a refund for one of the payments but this has not happened. Have now sent an email to the oops manager so hopefully it won’t be long before we get one of the payments back.