Fantastic hotel, in a great location with a very helpful and attentive staff and excellent offering. Our room was very modern, spacious, clean and had all the amenities you would need for your stay (coffee machine, kettle, fridge, dishwasher there is an oven as well but we didn't use it). Breakfast - beautifully laid out buffet bar offering warm and cold selection with an excellent choice for any dietary requirements; fresh ingredients, lovely local breads, fruit, pastry, freshly made omelettes - very tasty. Staff - Reception - young, welcoming, attentive, helpful - just great :-) Bar - Mr. Jan - absolute star who makes the best cocktail - if you like espresso martini - go for The Julius cocktail - it's just perfect after all day walking around Prague. Jan was super friendly, professional, no matter how big or small our bar order was. He kept the table always nice, tidy and his attentive service was very appreciated. Breakfast staff - team of buzzy Bees - making your stay wonderful, caring, taking care of the breakfast bar looking tidy and in order Cleaning ladies - kept our room nice, tidy and fresh. All we can say is - we had a fantastic stay and when back in Prague, we will be looking to stay at the Julius again. The hotel is very well placed, not too far from the local attractions and it always welcomes you back after a long day of exploring. Thank you again :-)!
We stayed for 3 nights, 4 days. Our reason for staying was that we were attending Lewis Capaldi at the O2 (just opposite!) Prior to arrival, I had asked if they offered anything additional for my partner’s birthday. I received an email back quite promptly that I could purchase a bottle of bubbles or a cheesecake. I opted for the bubbles and asked for this to be in the room on arrival. Before we arrived, we received a notification through the Bonvoy app that our room was ready. On arrival, this was not the case. We waited for an additional 20 minutes or so, and the reception staff were very friendly and went through the city map with us. The room was spacious enough, and included a nice welcome message - though my partners birthday was not mentioned (something we had in previously hotels - so maybe something to consider?) Unfortunately the bottle of bubbles was not in the room, which was a little disappointing. Reception kindly allowed me to borrow a EUxUK adaptor. Once I had got back to the room, a member of reception had bought the bottle up. However, I was not there which ruined the surprise and whole reason I had done it. We decided to eat at the hotel restaurant. The food was okay, but the service was poor and inattentive. Before the concert, we had asked about access. We were told the hotel had a special entrance, and we’re given the necessary stickers to gain access - something we should’ve been asked & given on check-in? After the concert, we returned for a few drinks in the bar. The bar appeared to have a mixture of guests and non-guests, which was perfectly fine. However, the service was very poor. The bartenders prioritised Czech nationals and females, rather than adopting a ‘who’s next’ approach. This was also clear when table service was given to native Czechs, and not ourselves. The beds were pretty hard, though I would put this down to them being new and unavoidable. All in all, I would return if I were to be visiting a concert back to the O2. The hotel is outside of the city, but the metro is only 12 minutes away - the metro is incredibly good and extremely easy to use so this posed no issue at all.
ゲゲストLovely 4 night break in beautiful Prague. Hotel was clean, clean towels and beds made daily. All the staff very helpful and pleasant, gave us a local map and explained where the sites were. Located in a quiet street but all the attractions are within walking distance. Breakfast was plentiful, cereals, toast, yogurt, fruit, eggs, juice etc set us up for the day. Would definitely return to Cloister Inn and wonderful Prague.