「We very much enjoyed our stay here. The room was clean and modern. Bed was comfortable. I loved the art throughout the hotel. Breakfast was great. We appreciated that check out is at noon. Will be staying here again on our next visit to Ottawa!」
「Room was clean and comfortable. There was a pull out couch in the room that was convenient to use and comfortable as well. Parking in the hotel underground parking lot is NOT included. It was another expense on top of the price for the room. I would of like to see it be included or less than $15.」
匿匿名ユーザーThe location is great. However, I was looking forward to soaking in the bath, but there was no bathtub in the room. When I booked the room, one of the room pictures has it. I was a bit disappointed.
BBarryWRoom cleanliness and air conditioning were good. Beds were comfy. Breakfast was simple but good in quality. However the breakfast queue was long and food replenishment was not done in pace with the flow, ended up in a long queue not moving as people stayed in the front of the queue stayed in the queue waiting for replenishment. The dinning space was insufficient that could not accommodate the big crowd.
We ran into issue setting up the sofa bed. Calling the front desk asking for assistance we were stunned by a reply saying they would not send staff to help but urging us to try for another attempts and kept reassuring us the sofa bed operation was simple and easy. Finally we got that sorted out with help from other hotel customers..
A major disappointment that totally ruined my experience with the hotel was the way my enquiry was handled towards an unknown charge after I checked out.
In the check out bill, it was just a charge billed to my credit card without indicating what service or item I was billed for. While my family did not order or buy anything at all from the hotel and we were in a rush, I did not check the bill upon check out until 5 days later I saw it in my credit card account. I sent an email to the hotel reservation (that was the only email channel I found from the hotel home page) to enquire about the charge and no reply was received ever towards my enquiry and that's what I was hit. Although the unknown charge was refunded after another week, I did not feel good with the way they work. I frankly accept mistakes made by the front desk or the account team for incorrect bill, but I do not accept ignorance and zero communication from the backend on my enquiry. This is something the hotel should improve.
SSandra MacauBooked this hotel last minute as we had to stay one extra night in the city and it was really amazing! This is a hotel I would definitely go back!
The lady at the counter was extremely nice and she spoke Portuguese! She was really happy to be able to speak with us in Portuguese and we were happy she spoke Portuguese!
The hotel location is really good, downtown near the parliament, and the room was amazing! Really big and spacious studio with a kitchen and a living room. Bed was really comfortable but the sofa bed was not that good (as in all hotels).
Toilet was big and had all the amenities.
Breakfast was good and had eggs, bacon, fruits, cereals, fresh waffles, chia pudding, bread, …
They have private parking at an extra fee but the entrance is really narrow. There’s also street parking around at a fee.
AAlicia York-BirdI've stayed at this hotel several times now; I enjoy how clean, quiet, and nicely decorated the suites and the hotel itself are!
The bathrooms are beautiful, very clean, and well-appointed, as are the rooms themselves.
Very pleased and will stay here again when my travels take me through this area once more.
JJudyfanFor my first time staying overnight at Ottawa, I booked a hotel room for one night at Lord Elgin. Upon arriving early at the hotel, I was provided with a room before my check-in time - which was very appreciated. The facilities are clean and the staff is friendly. However, little did we know, our room on the 7th floor was connected to another room with adjoining doors. We were unable to sleep through the night as the room had little to no sound isolation from the connecting room, in which a baby was crying all night. I am baffled as to how we were able to hear every single noise: coughing and sneezing from the parents in the other room, their toilet flushing and the baby crying throughout the entire night. We were unable to sleep comfortably and woke up with splitting headaches. I booked this hotel to be the closest possible to the Rideau Canal Skateway, but I will have to find another hotel the next time.
DDavinia CalvoEl hotel está bien situado. Cama gigante, nevera y microondas en la habitación, una TV grande.. en el baño hay crema corporal, champú y suavizante para el pelo, sin embargo no hay gel, solo 2 pastillas de jabón de manos en la pila.
El desayuno según vi en las fotos era mejor que lo que hay ahora. Nos dieron una bolsa de papel con un yogur, un zumo, una magdalena y allí mismo hay unas cafeteras, pero tienes que llevártelo al cuarto.
Eché en falta una manta auxiliar.