イギリスウェスト･ミッドランズで、スパのあるホテル

I stay here once a year as it is not far from the NEC in Birmingham. The location of the hotel is perfect as so close to the motorway but feels like you are in countryside as so quiet and relaxing. It could probably do with a little TLC as the some of the furniture in my room was looking a little tired but still very clean. The staff are lovely and helpful with good service. I have been to this hotel many times over the years and only used the swimming pool once which is the only downside to this place. I would not use again as not the relaxing hotel experience I anticipated as was very busy. Priority appears to be given to the paying public over hotel residents and the changing room was disgusting with used towels piled high on the floor. Staff were stood around having a laugh with their mates and had to interrupt to ask where to get towels then had to ask another member of the public how to open the lockers. I would continue to use this hotel but wouldn’t risk the swimming pool again.

フレンドリーで素晴らしい顧客サービス

Hyatt Rengency Hotel Birmingham is a very nice and cozy hotel with great facilities. It offers halal food, and prayer mats are available upon request, which I really appreciated. The leisure facilities are lovely, with a heated swimming pool, steam room, sauna, jacuzzi, and spa. However, my stay was let down by the fact that the room did not have a smart TV as mentioned on the website, which caused a lot of wasted time considering that I planned to stay in most of the times. The hotel eventually upgraded us (to a similar room just a few floors higher) after several contact made to reception and a long wait, but I’m grateful to Kenza for her assistance. On checkout, Nandini was very kind and offered support for my next visit as a gesture for the inconvenience. There's also an issue with parking, which operates on a first come first serve basis. So if you park your car on day 1 and say you're staying for 3 days, you have to pay for the parking for 3 days ahead which is £27 for 24hr. During these days if you happen to take your car out and come back with no free parking space, you lose your money. Your slot is not reserved. It would be better if they charge us for parking when we are leaving the car park rather than making us pay in advance. Overall, a comfortable hotel with excellent amenities, but clearer information on room facilities would have made the stay much smoother. I would have come better prepared.

Everything is good , but the shame is the hotel not providing any slippers for the customers. Other than that everything is perfect location, entertainment. Cinema and bowling within walking distance.

Great location for Nec. rooms slightly dated but it was only one night. spa equally dated but fir tge price I paid no complaints. I would stay again.

Hotel looks very posh. Unfortunately thats where it stops. The family room was large but lacked character. The gym facilities was extra charge Breakfast was OK. But plates and bowls were filthy We travel to Midlandsa lot. We wont be staying here again. .

Although we put the Do Not Disturb placard on our door our room was entered and our luggage was rifled through. We were fortunate that we carried nothing valuable and nothing was taken. Otherwise I the hotel was adequate and our purpose was served .

受付係はレストランのウェイターと一緒に素晴らしいサービスを提供します。客室は必要なものすべてなどを提供してくれました。ベッドはとても快適でした。 私たちは食べ物をまったく責めることはできません。夕食と朝食はどちらも非常に美味しく、完璧に調理され、素晴らしく提示されました。 唯一の欠点は、大人2名と子供1名(ゲスト3名)のハーフボードを予約しましたが、子供の夕食の支払いを依頼されたときにチェックアウトでしたが、うまくいけば解決されることを願っています。 それとは別に、私たちは間違いなくこのホテルをお勧めします。

それは素敵な大きな部屋、4ポスター付きのベッドでした。受付係は適切に仕事をしていました。私たちは一晩だけ滞在し、利用可能なバー、水泳、ジムなどのすべての施設を使用しませんでした。レストランのみ。 ベッドが柔らかすぎて、夫はそれに沈んでいました。彼はよく眠れませんでした。

Nice clean rooms, nice staff, sadly breakfast was a let down, food ran out so had to wait for food to be cooked again.