Really good mid-range stay. The hotel’s a decent size with very reasonable rates. My room was clean, spacious, and quiet, with reliable Wi-Fi and a perfectly fine bathroom. The location’s ideal — right next to the big shopping centre. Can’t ask for much more from a mid-range hotel.
Booked here through trip.com for twin room. Arrived at hotel who said been booked as king room. Were very helpful and changed room and put single bed in with double as no twins left. Receptionist stated frequently have this issue with agents booking hotel.
Issue resolved easily. Staff friendly and helpful. Room clean, beds comfy. Great location for NEC, BP PULSE LIVE AND AIRPORT.
Lovely hotel in an amazing location ruined by ‘sauna like’ hotel room, due to broken air con (which apparently had been broken for several months). Disappointing that we weren’t told in advance of this, then we would have had the choice to book another hotel. When we complained shortly after arrival we were told a maintenance guy would come up and fix it. He fiddled with the air con settings and we were told that it had been reset and would work in an hour. We went for a walk and came back to a just as hot room. When we questioned the reception staff they said the hotel was fully booked and we couldn’t change rooms, and that we weren’t the only people having this problem. I think this was a lie as the hotel seemed quiet, why not be honest? What I didn’t understand was how come there was air con in reception but not in the hotel rooms?
The restaurant at breakfast was empty, but the food was lovely and the staff were really helpful.
Shame as there is so much potential for this hotel, but I won’t be staying there again until the hotel owners make some changes and put the customers first.
This hotel was fabulous, definitely recommend the stay.
Staff are friendly, rooms kept clean, lots of things to do if you do not want to travel outside the hotel.
Would 100% recommend this hotel for anyone who is looking for the perfect break.