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I had an excellent stay at this hotel. The gentlemen working valet were outstanding—professional, attentive, and incredibly helpful throughout my visit. They managed my needs seamlessly while also handling several demanding guests with grace and efficiency. Their level of customer service was truly impressive, and each of them has a bright future in hospitality. The room was meticulously clean and exceptionally well maintained, which made my stay even more comfortable. One unexpected highlight was the water. As someone who frequently visits Nashville, I've often had issues with the local water. Whatever treatment is used typically irritates my skin and can even make me feel unwell, to the point that I usually use bottled water just to brush my teeth. To my surprise, the water at this hotel was wonderful. I experienced none of the usual issues and was able to use it without any discomfort. It may seem like a small detail, but it made a significant difference in the quality of my stay. I would gladly stay here again and highly recommend it to anyone visiting Nashville, TN.

Great hotel, great location! Housekeeping did not replace items in room (toilet paper, cups, etc) but room was clean.

This location was recommended by a friend. Room was nice, staff were nice, and shuttle (a primary factor) was prompt however did stop at a second Sonesta before heading to the airport. We asked for a quiet room and it was indeed quiet. Pretty spacious room with generous desk space, and comfy couch with pullout bed. I also really loved that the key card booklet included a colorful quick reference guide for amenities and things like wifi password. Minor gripes - desk chair pretty squeaky; a necklace left on the tub rim from a past guest had rusted; and the duvet looked like it could use a wash (but I also know it’s industry standard that these don’t get washed between guests, which is still a general disappointment). Overall I would recommend, good for the price (around $110 total for a very last minute booking).

Had a great experience. We stayed to go to a concert in Nashville and it was perfect. The evening snack time was a wonderful treat, showers were awesome and the beds were super comfortable! Would absolutely recommend it!

Scott was the attendant when we arrived. He was amazing. He was kind, courteous, and extremely helpful. He deserves a raise and a promotion. I was in the 4th floor and the hallways hah ac extremely strong chemical smell, like industrial glue or paint thinner. It was enough to take your breath away. It didn't get into the rooms thankfully, but you certainly didn't want to leave them because it was so strong. We were advised by Scott that the hotel was undergoing renovations and he was extremely apologetic. The room was clean and comfortable. Unfortunately the same can't be said for the shower. The water was lukewarm at best and not warm enough for my granddaughter or daughter to take a shower. We were unable to try the breakfast as we woke up to an area wide power outage due to extreme weather. Overall, the best thing about staying here was the outstanding customer service we received and that would probably be the only reason I would come back again.

酒店地理位置不錯，離範德堡大學較近，硬件設施尚可，有游泳池和健身房，也有洗衣房。服務很差，尤其是客房服務員全是西裔，聽不懂英語，而且工作態度不認真，經常會忘記打掃房間，或忘記擺放每天必換的衞生用品和咖啡盒，到前台投訴後，也沒人管理，是我住酒店以來遇到過的最差經歷。入住時的按金至今（已經過了2周）未退還。

ブレイクフストは素晴らしかった。 場所はとても良かった。 シンクは非常にゆっくりと排水。 バスライトは数分で完全な明るさに達する

第一天晚上到這邊，性價比挺好的，現在帶早餐五百多一點的就算不錯的了。不要介意印度人，反正他們也不會服務的差。裏面微波爐冰箱都有，床鋪乾淨舒服，早餐也可以。

The workers were friendly for the most part and the facility was not bad. My boyfriend And I stayed reserved a room for three nights. I guess since we were staying three nights, housekeeping wasn’t supposed to clean our room, which was fine. We didn’t mind, but I went down And asked a staff member for fresh towels, and sheets. As I was changing the sheets, I spotted a huge bedbug!! So I got to looking In the Mattress found three Iive bedbugs. I killed them myself and showed them to the lady at the desk. Obviously, I got really freaked out and could not sleep for the rest of the night. I finally gave up trying to sleep and just checked out at 5am. I would’ve left early than that, but I did not want to be out in that part of Nashville so early in the morning so I waited Until daylight before I left. The staff member did not offer to give me a new room or refund my money. She said she Let her boss know. She Didn’t even try to apologize on behalf of the Hotel. I’m very disappointed in the way The employee handle the situation. As disgusting as bedbugs are, I would’ve understood if she Would have even acted as if she cared. All she said was that it was probably because they Had had an exterminator out there Earlier in the week And it was probably just leftover from the exterminator spraying and stirring things around. I’m going to Call and speak to the manager Monday to Make sure he’s aware of the situation and let him know that his Employee did not handle the situation properly. Honestly, I feel like I should be refunded for the last night. The only reason I stay there is because I could not leave in the middle of the night and also because I did not want to pay for a room at different hotel room when I had already paid for that one. Times are hard and My husband and I were just visiting family. We could not afford to throw money around And go to a different hotel room.

It was nice for the price the bed was comfy .. the only thing that was wrong the fridge didn't work but other than that it was good